Chief Revenue Officer (CRO)

Role Summary

Key Responsibilities

• Lead the end-to-end revenue strategy, including GTM design, vertical expansion, and execution
• Define and optimize pricing frameworks, partnership models, and performance KPIs
• Build, mentor, and scale sales, partnerships, and account management teams aligned to delivery and client success
• Collaborate across sales, analytics, delivery, and product teams to design integrated client solutions
• Institutionalize playbooks, reporting, and pipeline management frameworks for predictable and scalable growth
• Own forecasting, sales analytics, and pipeline governance to ensure alignment with strategic goals
• Drive C-suite level engagement within BFSI clients, building long-term enterprise relationships
• Champion data-driven decision-making in all aspects of sales, GTM, and revenue performance

Education & Professional Qualifications

• Mandatory: BE / B Tech / BBA in Engineering, Business, or Economics

• Preferred: Masters degree (MBA / PGDM) in Marketing, Strategy, or Analytics
• Proficiency in CRM & Sales Automation Tools Salesforce, HubSpot, Zoho, or equivalent
• Understanding of SaaS revenue metrics (ARR, MRR, CAC, CLV, churn, upsell ratios)
• Experience RequirementsTotal Experience: 18-25 years
• Leadership Experience: Minimum 8+ years in P&L or revenue leadership roles
• Proven track record of managing enterprise BFSI accounts, including Banking, NBFC, and Insurance
• Demonstrated success in scaling multi-vertical revenue models across Fintech, SaaS, or BFSI technology ecosystems
• Experience in consulting-led business or digital transformation programs within financial services
• Exposure to start-up or mid-scale environments, with proven ability to balance structure with agility
• Deep understanding of data analytics, integration-led delivery, and SaaS-based business models

Core Competencies

• Enterprise Relationship Management (CXO-level engagement)
• Strategic Account Management & Solution Selling
• GTM Strategy, Pricing, and Revenue Planning
• Data-Driven Sales Forecasting & Pipeline Analytics
• Cross-Functional Leadership (Sales, Product, Delivery)
• BFSI & Fintech Ecosystem Understanding
• Team Building & Performance Management

Candidate Attributes

• Visionary, high-energy leader with strategic acumen and operational depth

• Strong executive presence and relationship orientation
• Comfort working in high-growth, high-ambiguity environments
• Excellent negotiation, communication, and influencing skills
• Analytical mindset with strong grasp of metrics-driven performance management
• Mandatory Sector Experience
• Candidates must have demonstrable experience in at least one of the following:
• Banking / NBFC / Insurance enterprise client acquisition and revenue ownership
• Fintech or BFSI SaaS digital onboarding, lending, KYC, credit, or fraud analytics
• Enterprise SaaS / Analytics platforms serving BFSI clients
• Consulting-led technology transformation in financial services