Seller Support Executive

About the Role:

Biz Fly High

You’ll be the bridge between our platform and our sellers — helping them showcase their products with precision, clarity, and efficiency.

Key Responsibilities:

Data Accuracy

• Conduct regular quality checks and audits to maintain catalog integrity.
• Liaise with sellers to collect, verify, and validate product details.
• Manage product classification, tagging, and categorization for search optimization.

Seller Coordination

• Act as the primary point of contact for seller catalog support.
• Communicate effectively to resolve listing issues, gather inputs, and provide feedback.
• Collaborate internally with marketing, sales, and tech teams to ensure smooth operations and catalog integration.

Optimization & Strategy

• Monitor catalog performance and recommend improvements to boost visibility and engagement.
• Implement strategies to improve discoverability and user experience.
• Stay up to date with SEO trends and apply them where relevant (bonus).

Reporting & Analysis

• Generate insights and reports to support data-driven decisions.
• Provide actionable feedback to sellers based on analytics and audits.

Qualifications:

• 0–2 years of experience in seller account management, cataloging, e-commerce, or data coordination roles.
• Strong attention to detail and ability to manage large data sets.
• Experience with CRM systems, Excel/Google Sheets, and tools.
• Excellent written and verbal communication skills.
• Ability to multitask and manage priorities in a dynamic environment.
• Basic understanding of SEO principles is a plus.

Education:

• Bachelor’s degree in Business, Marketing, Information Management, or related fields (preferred, not mandatory).

What We Offer:

• Competitive salary with performance-linked incentives.
• A fast-paced, entrepreneurial work culture.
• Opportunity to grow with a company building the future of small business commerce.
• Exposure to multiple functions in the digital and e-commerce ecosystem.