Telecallers / Customer Support CSA / CSE/ Process Executives Good comms in English and Hindi. Other South Indian languages Willingness to work in Rotational shifts. 24X7 Operations Flexible with Week Offs Responsibilities: Inbound Calls: Answer incoming calls from customers in a courteous and professional manner. Listen attentively to customer inquiries and concerns. Provide accurate and helpful information about our products or services. Troubleshoot and resolve customer issues efficiently. Document customer interactions and call details for future reference. Outbound Calls: Conduct outbound calls to generate leads, schedule appointments, or conduct surveys (depending on the specific role). Deliver clear and concise information about our offerings. Professionally handle objections and strive to convert leads into customers. General Duties: Maintain a positive and professional demeanor at all times. Uphold company policies and procedures. Meet or exceed call center performance metrics (e.g., call handling time, customer satisfaction). Learn and adapt to new products, services, and procedures.
Telecallers / Customer Support CSA / CSE/ Process Executives Good comms in English and Hindi. Other South Indian languages Willingness to work in Rotational shifts. 24X7 Operations Flexible with Week Offs Responsibilities: Inbound Calls: Answer incoming calls from customers in a courteous and professional manner. Listen attentively to customer inquiries and concerns. Provide accurate and helpful information about our products or services. Troubleshoot and resolve customer issues efficiently. Document customer interactions and call details for future reference. Outbound Calls: Conduct outbound calls to generate leads, schedule appointments, or conduct surveys (depending on the specific role). Deliver clear and concise information about our offerings. Professionally handle objections and strive to convert leads into customers. General Duties: Maintain a positive and professional demeanor at all times. Uphold company policies and procedures. Meet or exceed call center performance metrics (e.g., call handling time, customer satisfaction). Learn and adapt to new products, services, and procedures.
The Amazon Ads Consultant Associate demonstrates end to end ownership of every seller’s advertising needs through proactive approach and need identification by conducting optimizations on advertising campaigns. Responsibilities: · Demonstrates effective, clear, and professional written and oral communication. · Offers support in advertising to sellers registered on Amazon who are active on ads panel. · Monitors the performance of activated advertisements through virtual light account management services. · Delivers prompt and effective service to sellers and merchants, ensuring proper escalation of any issues they may encounter. · Maintains a consistently positive and professional demeanour, presenting the company in a favourable light and adeptly handling sensitive issues. · Demonstrates strong time-management skills, working independently while utilizing departmental resources, policies, and procedures. · Contributes to fostering a positive team environment, proactively assisting team members with challenging interactions when needed. Qualifications: A bachelor’s degree is mandatory, with a preference for those holding a management entitlement; however, candidates with other academic backgrounds must meet the following experience criteria. A minimum of 0 to 2 years of relevant experience is required for individuals without a management degree, in fields such as Sales, E-commerce, Customer Support, Ads Sales, Digital Ads, or Cold Calling. Ads Certification (Google Ads, Facebook Ads, Amazon Ads) is a added advantage Proficiency in both verbal and written communication in English and Hindi is Mandate, with knowledge of a regional language considered an additional advantage. Technical proficiency, particularly in Computers and the Internet, is a prerequisite. To maintain hygiene factors at work through compliance factors maintenance which are said to be mandated at work atmosphere. Job Location: Domlur, Bangalore Shift: General (9:30 am – 06:30 PM) Working Days: 6 Days (Sunday Holiday) Job Types: Full-time, Fresher Pay: ₹17,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
The Amazon Ads Consultant Associate demonstrates end to end ownership of every seller’s advertising needs through proactive approach and need identification by conducting optimizations on advertising campaigns. Responsibilities: · Demonstrates effective, clear, and professional written and oral communication. · Offers support in advertising to sellers registered on Amazon who are active on ads panel. · Monitors the performance of activated advertisements through virtual light account management services. · Delivers prompt and effective service to sellers and merchants, ensuring proper escalation of any issues they may encounter. · Maintains a consistently positive and professional demeanour, presenting the company in a favourable light and adeptly handling sensitive issues. · Demonstrates strong time-management skills, working independently while utilizing departmental resources, policies, and procedures. · Contributes to fostering a positive team environment, proactively assisting team members with challenging interactions when needed. Qualifications: A bachelor’s degree is mandatory, with a preference for those holding a management entitlement; however, candidates with other academic backgrounds must meet the following experience criteria. A minimum of 0 to 2 years of relevant experience is required for individuals without a management degree, in fields such as Sales, E-commerce, Customer Support, Ads Sales, Digital Ads, or Cold Calling. Ads Certification (Google Ads, Facebook Ads, Amazon Ads) is a added advantage Proficiency in both verbal and written communication in English and Hindi is Mandate, with knowledge of a regional language considered an additional advantage. Technical proficiency, particularly in Computers and the Internet, is a prerequisite. To maintain hygiene factors at work through compliance factors maintenance which are said to be mandated at work atmosphere. Job Location: Domlur, Bangalore Shift: General (9:30 am – 06:30 PM) Working Days: 6 Days (Sunday Holiday) Job Types: Full-time, Fresher Pay: ₹17,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
The Ads Consultant Associate demonstrates end to end ownership of every seller’s advertising needs through proactive approach and need identification by conducting optimizations on advertising campaigns. Responsibilities: · Demonstrates effective, clear, and professional written and oral communication. · Offers support in advertising to sellers registered on Amazon who are active on ads panel. · Monitors the performance of activated advertisements through virtual light account management services. · Delivers prompt and effective service to sellers and merchants, ensuring proper escalation of any issues they may encounter. · Maintains a consistently positive and professional demeanour, presenting the company in a favourable light and adeptly handling sensitive issues. · Demonstrates strong time-management skills, working independently while utilizing departmental resources, policies, and procedures. · Contributes to fostering a positive team environment, proactively assisting team members with challenging interactions when needed. Qualifications: A bachelor’s degree is mandatory, with a preference for those holding a management entitlement; however, candidates with other academic backgrounds must meet the following experience criteria. A minimum of 0 to 2 years of relevant experience is required for individuals without a management degree, in fields such as Sales, E-commerce, Customer Support, Ads Sales, Digital Ads, or Cold Calling. Ads Certification (Google Ads, Facebook Ads, Amazon Ads) is a added advantage Proficiency in both verbal and written communication in English and Hindi is Mandate, with knowledge of a regional language considered an additional advantage. Technical proficiency, particularly in Computers and the Internet, is a prerequisite. To maintain hygiene factors at work through compliance factors maintenance which are said to be mandated at work atmosphere. Job Location: Shivajinagar, VasanthNagarBangalore Shift: General (9:30 am – 06:30 PM) Working Days: 6 Days (Sunday Holiday) Job Types: Full-time, Fresher Pay: ₹17,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
Responsibilities Daily processing of calls received and outbound calls within assigned turnaround time Awareness of the client’s business, operational activities, and processes Adaptable to learn new processes, concepts, and skills Develops and maintains documentation Escalates issues and seeks advice when faced with complex issues/problems Minimize customer complaints and escalations by providing exceptional service and call control Keep process, technical, operational and sales knowledge (of self) maintained/updated Skills Reliable, proactive approach to entrusted tasks Written and spoken ability to communicate in English for organizational interaction Fluent spoken ability to communicate in English and Hindi Working knowledge of MS Excel, MS Office Good presentation skills Flexibility to work in rotational shift and offs Qualifications Education: Any graduate/undergraduate from Govt. recognized universities, freshers acceptable Experience: 0 - 6 months industry experience Job Type: Full-time Pay: ₹12,000.00 - ₹25,000.00 per month Work Location: In person