Seller Flex Operations Manager (Seller Side)

Location: Agra, Uttar Pradesh

Job Type: Full-time

Job Description:

As a Seller Flex Operations Manager (Warehouse/Logistics) on the seller's side, you will be responsible for the end-to-end management of our Seller Flex site (Amazon), ensuring we meet and exceed Amazon's operational standards. This role requires a highly organized, detail-oriented leader who can manage a team, optimize processes, and maintain a seamless flow of inventory from our warehouse to Amazon's logistics network. You will be the key point of contact for our Amazon Seller Flex Executive, representing our company and ensuring our partnership with Amazon is successful.

Responsibilities:

• Warehouse Operations:
• Oversee all daily warehouse operations, including receiving, stowing, picking, packing, and shipping of Amazon orders.
• Ensure all products are accurately scanned, labeled, and prepared for pickup by Amazon's logistics partners.
• Maintain a clean, safe, and organized work environment, adhering to all safety protocols and Amazon's operational guidelines.
• Manage inventory accuracy through regular cycle counts and audits, and resolve any discrepancies.
• Team Leadership and Development:
• Recruit, train, and manage a team of warehouse associates, providing them with the necessary tools and training to succeed.
• Set clear performance goals for the team and conduct regular performance reviews.
• Foster a positive and productive work environment, promoting a culture of accountability and continuous improvement.
• Performance Management:
• Monitor and analyze key performance indicators (KPIs) such as on-time shipment, order defect rate, and scan compliance.
• Develop and implement corrective action plans to address any performance gaps and ensure we meet Amazon's strict service level agreements (SLAs).
• Prepare and present performance reports to both internal stakeholders and the Amazon Seller Flex Executive.
• Process Optimization:
• Identify and implement process improvements to increase efficiency, reduce errors, and lower operational costs.
• Stay up-to-date on Amazon's Seller Flex policies and procedures, and ensure our team and processes are always in compliance.
• Utilize Amazon's Seller Central and other internal systems to monitor orders, manage shipments, and troubleshoot issues.
• Stakeholder Communication:
• Act as the primary point of contact for the Amazon Seller Flex Executive, communicating effectively about operational performance, challenges, and opportunities.
• Collaborate with internal teams (e.g., procurement, customer service) to ensure a smooth flow of information and inventory.

Qualifications:

• Experience:
• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• [3-5]+ years of experience in a warehouse or fulfillment center management role, preferably in an e-commerce environment.
• Proven experience with Amazon's FBA or Seller Flex programs is a significant advantage.
• Experience managing a team of warehouse associates.
• Skills:
• Strong leadership and people management skills.
• Excellent analytical and problem-solving abilities.
• Proficiency in warehouse management systems (WMS) and Microsoft Office Suite, especially Excel.
• Outstanding communication, negotiation, and interpersonal skills.
• Ability to work in a fast-paced, high-pressure environment and adapt to changing priorities.
• Preferred Qualifications:
• Knowledge of Lean methodologies or Six Sigma.
• Certification in Supply Chain Management or a related field.
• Salary – 25k to 35k (Negotiable as per experience & knowledge)
• Candidates from in and around Agra are preferred.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person