Company Description
Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.Features an all-day dining restaurant, cafe & alfresco, a fitnesscentre, spa, swimming pool, an entertainment zone, librarylounge, art gallery and business centre
Prime Function:
- Assist to streamline the security Programme to safeguard the property.
- To safeguard guests, visitors, employees and the property when in the premises.
- Analyze the various problems confronting the Security Department & develop solutions.
- Design & develop techniques to prevent or minimize waste, theft or pilferage.
- Adhere to the Standard Operating Procedures & ensure the same by the security team.
- Any matter which may effect the interests of Grand Mecure Bengaluru at Gopalan Mall should be brought to the attention of the Management.
Key Responsibilities
Security Planning
- Assist to identify the major facilities and security equipment requirements for the department and the property.
People Management
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure personnel & guest satisfaction.
- Ensure that the team has been trained for all safety provisions.
- Motivate and develop staff to ensure smooth functioning of the department.
Financial Management
- Identify optimal, cost effective use of the resources and educate the team on the same.
- Submit Annual Security Operations & Capital budgets to the Resident Manager.
Entitlement
Operational Management
- Ensure to have a thorough knowledge of, the laws of arrest, search and seizure and with the investigation techniques in case of an inquiry.
- Constant supervision of the team members.
- Inspect the exhibits during conventions to ensure that, public safety and fire regulations are enforced.
- Coordinate operations with Department Associates, Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
- Ensure to offer special protection to VIPs and Government Dignitaries.
- Coordinate all investigations regarding theft or damage of property & personnel injury occurring within the premises with outside agencies & legal representatives.
- Ensure that Daily Activity Report reflects a true account of all security activities that take place during the day.
- Ensure to make clear and concise plans, while dealing with emergencies.
- Ensure that fire prevention and safety procedures are maintained in all areas of Novotel Guwahati.
- Ensure that all security operations are in accordance with Standard Operating Procedures.
- Liaise with local Police, Fire Brigade and other Government agencies and maintain public relations with them to ensure their complete co-operation.
- To handle guest complaints pertaining to security.
- Ensure to abide by the mission statement of Novotel Guwahati G S Road.
Managerial Qualities
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;
- Ability to accept responsibility;
- Self confidence, motivation, drive and tenacity;
- Ability to enhance organizational performance;
- Ability to clearly delegate tasks and responsibilities;
- Ability to think strategically, inductively, and creatively;
- And the propensity to recognize and acknowledge other peoples’ ideas.
Occupational Health & Safety
Employee Responsibility
All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
Qualifications
Bachelor’s degree in
Security Management
,
Criminal Justice
,
Business Administration
, or a related field.
