Security Incident Manager

Location: Bangalore, Hyderabad, Pune, Mumbai and Chennai
Shift: Morning ShiftExperience: Min 3+ years of relevant experience in Security Incident Management, Remedy ticketing systemsRole DescriptionThe Incident Management is member of the CGI Global Security Operations Center Security Operations team. As an Incident Manager, you are part of a dynamic team that works to ensure efficient and timely coordination of security events. The Incident Manager is responsible for the assignment, follow up and closure of security incidents assigned to the GSOC. This position offers flexible work hours, experience with multiple industry leading security tools and exposure to CGI upper management. The Incident Manager demonstrates an in-depth understanding of Incident management. In addition, this position requires the ability to communicate, in both verbal and written forms, technical information in a non-technical manner.

Key ResponsibilitiesTriage security incidents assigned to GSOCReview and reassign security incidents requiring action from technical teams external to GSOCManage unresolved severity 1, 2 and 3 security events and incidents in a timely manner until resolutionProvide regular updates to Global Security team and business managementCoordinate technical conference calls to facilitate resolution of security incidentsMonitor actions to investigate and remediate security incidents in systems and servicesAssist with and coordinate the implementation of agreed upon remedies and preventative measuresAccurately document overall progress and resolution of security incidentsIdentify gaps and propose improvements on day to day security incident handling processesEducationAny IT or Cyber Security degree is an assetCertificationsITIL Certified is an assetEC-Council Certified Incident Handler certification is an assetSANS Certified Incident Handler (GCIH) certification is an assetExperienceThe candidate should have expertise and experience (3+ years) in at least two of the following areas: Incident ManagementSecurity Incident ManagementExperience with Remedy ticketing systemsKnowledge of IT Service Management with specific emphasis on Incident Management5 to 7 years of experience in an IT or Security support environment (SOC, helpdesk, network/server administrator, etc.)Key Skills and CompetenciesExcellent English communication skills, both written and oralStrong leadership skills along with strong analytical skillsStrong Organizational skillsAttention to detailAbility to operate with minimal supervision including the capability to prioritize incidentsAvailability to work flexible hours during the day (between 7 am and 6 pm)Availability to participate in on-call rotationAbility to convey complex topics in a clear non-technical mannerComfortable speaking with senior management