Sea Logistics Customer Care Specialist - Import

Job Description

You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence. Your Role You will support customers by providing helpful information, answering questions, + responding to complaints. Your Responsibilities To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC). To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro actively advising + consulting to ensure customer satisfaction. To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed. To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order. To qualify + enter customer orders into the operational execution process. To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges. To document, resolve, analyze all complaints + then identify, share + eliminate root causes. To create, review + refine customer reports. To ensure delivery against all financial targets + strategic objectives. Your Skills And Experiences Should have general import experience with freight or logistic exposure. Min 3 to 4 years experience in customer handling and Import operations. This is a customer facing role to provide solutions, conducting booking and some rate checking. Well verse with MS Office. Good communication skills. Team player. Good Reasons to Join As an employer, Kuehne+Nagel stands for equal opportunity, and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application. Show more Show less