Sea Logistics Customer Care Specialist - Import

You will be joining the Customer Care Team to contribute your expertise and skills towards delivering Customer Excellence. Your role will involve supporting customers by providing helpful information, answering questions, and addressing complaints. - Drive customer engagement, satisfaction, retention, and reactivation in collaboration with Field Sales and the Operational Care Center (OCC). - Establish and enhance operational relations with customer contacts through daily interactions, regular care visits, and proactive advising and consulting to ensure customer satisfaction. - Qualify customer inquiries, provide quotations within the specified price band, and follow up to ensure acceptance and closure of quotations. - Assist in customer onboarding following working instructions, ensuring inclusion and transfer of customer requirements into KN systems. - Qualify and enter customer orders into the operational execution process. - Coordinate with Finance to adjust credit limits based on business development and manage challenges. - Document, resolve, and analyze all complaints, identifying root causes for elimination. - Create, review, and refine customer reports. - Ensure achievement of financial targets and strategic objectives. Qualifications Required: - General import experience with exposure to freight or logistics. - Minimum 3 to 4 years of experience in customer handling and Import operations. - Customer-facing role experience in providing solutions, conducting bookings, and rate checking. - Proficiency in MS Office. - Strong communication skills. - Ability to work effectively in a team. About Kuehne+Nagel: With over 79,000 employees at 1,300 locations in more than 100 countries, Kuehne+Nagel Group is a leading logistics company. They are committed to equal opportunity and diversity in their teams, believing in the value you can bring to the organization. Kuehne+Nagel looks forward to receiving your application.,