SCCM L3 Engineer

Job Summary:

We are seeking a highly skilled and experienced SCCM L3 Support Engineer to manage and support enterprise-level SCCM infrastructure. The ideal candidate will be responsible for advanced troubleshooting, configuration, deployment, and maintenance of SCCM environments, ensuring optimal performance and compliance across all endpoints.

Key Responsibilities:

• Provide Level 3 support for SCCM-related issues, including software distribution, patch management, OS deployment, and endpoint compliance.
• Design, implement, and maintain SCCM infrastructure including site servers, distribution points, and reporting services.

· Perform advanced troubleshooting and root cause analysis for SCCM client and server issues.

• Create and manage task sequences for OS deployment and application packaging.
• Develop and maintain SCCM reports using SQL and SSRS.

· Integrate and manage Patch My PC with SCCM to automate third-party software patching.

· Customize Patch My PC catalogs and ensure timely updates of third-party application patches.

• Monitor SCCM health and performance and proactively resolve issues.
• Collaborate with security teams to ensure endpoint compliance and vulnerability remediation.
• Automate routine tasks using PowerShell and other scripting tools.
• Perform root cause analysis for recurring issues and implement permanent fixes.
• Maintain documentation for SCCM processes, configurations, and troubleshooting guides.
• Mentor and support L1/L2 teams in SCCM-related tasks and escalations.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in SCCM administration and support.
• Strong expertise in Microsoft Endpoint Configuration Manager (SCCM).
• Proficiency in PowerShell scripting and automation.
• Experience with Windows OS deployment (WIM, MDT, PXE boot).

· In-depth knowledge of Windows OS deployment, patching, and software distribution.

· Hands-on experience with Patch My PC or similar third-party patch management tools.

• Knowledge of Active Directory, Group Policy, WSUS, and Intune.
• Familiarity with SQL Server and SSRS for custom reporting.
• Excellent troubleshooting and analytical skills.
• Strong communication and documentation abilities.

Preferred Certifications:

• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation
• Microsoft Certified: Endpoint Administrator Associate

Job Type: