SAP- Service Delivery Manager

Capgemini

9 - 14 years

10 - 15 Lacs

mumbai hyderabad bengaluru

Posted:None| Platform:

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Skills Required

erp sap scrum agile jira project management oracle ms project program management process improvement training program planning monitoring and evaluation pmp servicenow service delivery service delivery management capacity building

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role

Key Responsibilities

Techno-functional expertise in SAP, ERP, Oracle, or custom software
Issue, risk, and dependency management with proactive mitigation strategies
Project leadership and business case advocacy
Execution of high-value business solutions, including:
- Program planning and deployment
- Budget and P&L management
- Risk and operations transformation
- Systems integration and software development
Agile and Scrum methodology expertise
Leading multiple Scrum teams with strong communication and leadership
Quality assurance through process rigor and controls
Driving automation and transformation initiatives
Mentoring team members in technology and delivery
Fostering team cohesion and shared direction
Staying updated with trends and articulating technology perspectives
Strong time management, flexibility, and creativity
Proven success in application management and development
Willingness to travel to client/project sites

Your Profile

Experience:
9-15 years total, with at least 3 years in a similar role
Core Skill:
Techno-functional expertise in SAP/ERP/Oracle/Custom Software
Certifications:
Scrum Master (required), PMP (preferred)
Methodologies:
Agile & Scrum
Tools:
MS Project, Excel, PowerPoint, JIRA, ServiceNow
Strengths:
Leadership, risk & budget management, mentoring, process improvement
Soft Skills:
Detail-oriented, problem-solver, flexible, strong communicator
Mobility:
Willing to travel to client/project sites

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