At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Salesforce service at PwC will specialise in providing consulting services for Salesforce applications related to customer service and support. You will analyse client requirements, implement software solutions, and provide training and support for seamless integration and utilisation of Salesforce service applications. Working in this area, you will enable clients to optimise their customer service processes, enhance customer satisfaction, and achieve their strategic objectives.Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The OpportunityWhen you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.As part of the Business Application Consulting team you lead a team of problem solvers, helping clients navigate complex business challenges from strategy to execution. As a Manager, you are accountable for overseeing project management activities, maintaining quality standards, and mentoring junior staff to foster their development and success.
Responsibilities
- Guide teams in developing impactful customer experience strategies
- Mentor junior staff to enhance their professional growth
- Maintain successful execution of data management projects
- Collaborate with clients to understand their requirements
- Analyze data usability to drive project success
- Foster a culture of continuous improvement within the team
- Manage project timelines and deliverables effectively
- Lead initiatives that enhance operational efficiency
What You Must Have
- Bachelor's Degree
- 8 years of experience
- Oral and written proficiency in English required
What Sets You Apart
- Master's Degree preferred
- Degree in BE / B Tech / MCA/ M.Sc / M.E / M.Tech
- Possessing Zuora Revenue/Billing or Oracle RMCS certification
- Demonstrating proficiency in accounting standards implementation
- Leading successful project deliveries in Revenue Cloud
- Integrating data from ERP systems to revenue tools
- Guiding teams in project management activities
- Ensuring quality assurance in deliverables
- Collaborating with partner firms for proposals
- Managing multiple projects effectively
