Salesforce Order Management (Hybrid)

Salesforce Order Management

Job Type: FTE - Client Payroll

Experience: 7- years

Work Location: Bengaluru, Hyderabad, Pune, Chennai, Gurugram

Job Mode: Hybrid

Budget: 24 LPA

Assignment: Vendor Assigned

JD :-  Salesforce Order Management (SOM) - 7+ years

• Technical design and end-to-end implementation of Salesforce Order Management (SOM) solutions, all the SOM related Objects and Workflows.

• Design and build orchestration flows for order capture, fulfilment, cancellation, return, and payment processing.

• Develop and maintain automation using Flow, Apex, and Composite APIs for complex order lifecycle management.

• Integrate SOM with external systems (ERP, WMS, Payment Gateways, SFCC, etc.) using REST/SOAP APIs and middleware.

• Create scalable data models and ensure data integrity across order transactions.

• Collaborate with architects, developers, QA, and business teams to deliver technical solutions aligned with business goals.

• Provide hands-on leadership and mentorship to developers, conduct code reviews, and enforce best practices.

• Monitor system performance and troubleshoot issues across orchestration flows and API interactions.

• Stay current with Salesforce SOM feature releases and recommend adoption strategies.

• Define and implement custom logic for split shipments, fulfilment routing, order holds, backorders, partial returns, and refund processing.

• Build robust automation and extensibility using Salesforce Flows, Apex triggers, batch/Queue jobs, Lightning Components, and Platform Events.

• Analyse production issues, perform root cause analysis, and implement long-term fixes and system optimizations.

• Drive system monitoring, observability, and proactive alerting around key order flows and service interactions.

• Contribute to sprint planning, backlog grooming, and Agile ceremonies.

Technical Skills: -

• Strong hands-on experience with Salesforce Order Management (SOM) and data model.

• Expertise in:

• Experience with Composite API, Named Credentials, and secure API integration practices.

• Proficiency in configuring and customizing SOM orchestration flows for order lifecycle events.

• Experience with integrations (REST/SOAP) to ERP, payment providers, and logistics systems.

• Experience with OAuth2, JWT, and named credential-based auth flows for secure communication.

• Familiarity with Salesforce Core Clouds (Service Cloud, Commerce Cloud B2C/B2B, or Sales Cloud).

• Deep understanding of order-related processes: fulfilment, splitting, holds, returns, exchanges, and adjustments.

• Strong experience with Salesforce DX, Git, CI/CD pipelines.

• Understanding of PCI compliance, SCA (Strong Customer Authentication), and fraud management in order transactions.

• Knowledge of common middleware tools (e.g., MuleSoft, Dell Boomi) is a plus.

• Salesforce certifications such as Order Management Accredited Professional, PD1/PD 2, or Integration Architecture Designer are preferred

o Apex, LWC (Lightning Web Components), SOQL, SOSL, Aura

o Flow Builder, Process Builder (legacy), and Orchestration Flow Designer

o Platform Events and Change Data Capture (CDC)

Required Skills

Salesforce SOM, Salesforce Data Model, Apex, LWC, SOQL, Aura, Flow Builder, Orchestration Flow, API Integration (REST/SOAP), OAuth2, JWT, Service Cloud, Commerce Cloud, Sales Cloud, Salesforce DX, Git, CI/CD, MuleSoft, Dell Boomi, PCI Compliance, Fraud Ma

Please mail your resume' at atul@mpowerment.in