Salesforce Functional Consultant

About

We are on a mission to become the world's most trusted supply chain consulting partner, and to create a company where our clients, our people and our partners flourish. We have lofty ambitions in an exciting market, where sustainability, efficiency, AI & technology enablement are driving bold collaborations in pursuit of customer excellence and profitable growth. The foundation is laid, momentum is building, and we now are looking for talented team players who share our values and want to make a meaningful difference and be part of shaping the next chapter. We were born in the UK 6 years ago, and we now have colleagues in 4 markets who are delivering Customer Centric Supply Chain solutions to our clients, bringing together the latest offerings from Oracle & Salesforce, as well as innovative AI & technology solutions that deliver rapid time to value.

WHY

Note

About the Role:

We are looking for an experienced Salesforce Functional Consultant who can translate business needs into scalable Salesforce solutions. The ideal candidate will have deep functional understanding of multiple Salesforce Clouds, hands-on experience with solution design, and strong client engagement skills. Act as a bridge between business stakeholders and technical teams, ensuring that every Salesforce implementation delivers measurable business outcomes.

Location: Pune

Key Responsibilities:

• Lead business requirement workshops, process mapping, and solution design sessions with clients.
  
• Translate business processes into Salesforce configurations and functional specifications.
  
• Design and deliver solutions across Sales Cloud, Service Cloud, Data Cloud, and Marketing Cloud (Agentforce knowledge is a plus).
  
• Develop and document user stories, acceptance criteria, and functional designs.
  
• Work closely with technical architects and developers to ensure alignment between business requirements and technical implementation.
  
• Manage system configuration including objects, fields, page layouts, record types, workflows, flows, validation rules, and dashboards.
  
• Conduct UAT (User Acceptance Testing), end-user training, and post-deployment support.
  
• Collaborate in integration design (ERP, PLM, Data Cloud, MuleSoft, or third-party tools).
  
• Support the Salesforce release cycle, ensuring new features and updates are optimized for client use.
  
• Drive adoption, change management, and continuous improvement initiatives.
  

• 79 years of total experience, with 5+ years hands-on functional experience in Salesforce.
  
• Proven track record of end-to-end Salesforce implementations across multiple clouds.
  
• Strong understanding of CRM processes (Sales, Service, and Customer Experience).
  
• Deep knowledge of Salesforce configuration (Flows, Validation Rules, Security, Reports, etc.).
  
• Familiarity with data migration, integration, and automation tools (MuleSoft, Data Loader, or third-party).
  
• Excellent requirements gathering, documentation, and presentation skills.
  
• Ability to work in Agile / Scrum delivery models.
  
• Strong communication and stakeholder management skills with both business and technical audiences.
  

Preferred Certifications:

• Salesforce Certified Administrator
  
• Salesforce Certified Sales Cloud Consultant
  
• Salesforce Certified Service Cloud Consultant
  
• Salesforce Certified Data Cloud or Marketing Cloud Consultant (Nice to have)
  
• MuleSoft or AI Associate Certification (Added advantage)
  

• As part of a growing, ambitious, and progressive organization you will receive a competitive compensation package including retirement benefits, health and life insurance.
  
• In addition to your fixed salary, you will also receive variable compensation linked to the achievement of your goals.