11 Crm Processes Jobs

As a Principal Consultant specializing in Lead to Revenue Advisory with over 15 years of experience, your role will involve reviewing value chain models for Lead-to-Revenue (L2R) functions, studying current processes, assessing gaps, and recommending best practices based on specific project and client requirements. You will be responsible for championing and implementing new value chains at various client organizations, advising Chief Revenue Officers and Chief Sales Officers on Customer Engagement, Sales, and Revenue management processes, and driving transformation programs around Lead to Cash. Additionally, you will assist Sales, Delivery, and Practice teams with solutioning expertise on sales pursuits and delivery engagements, provide thought leadership through white papers and speaking slots at events. To excel in this role, you should have 10-15 years of experience with core skills in Quote to Cash or Lead to Cash processes. We are seeking individuals who have led Advisory and Consulting engagements, advised CXOs or their stakeholders on Lead to Cash strategies, and have experience in transformation programs across industries like Manufacturing, Hitech, CPG, and Life Sciences. Proficiency in areas such as Sales and Marketing, Pricing & Complex CPQ, Billing, Revenue Management, CRM processes, data models, and integration concepts is highly desirable. Strong foundational knowledge of ERP systems like Oracle Biz Suite, SAP, and D365, as well as experience with SAAS platforms such as C4Hana, Salesforce, Oracle Sales Cloud, and Service Cloud, will be advantageous. Your role will also involve mentoring and developing team members, leading deal cycles, contributing to thought leadership, and presenting white papers at industry forums. Excellent skills in presentations, articulation of ideas, and willingness to travel domestically and internationally as needed are essential for success in this position.,

Job Type: Full Time, Permanent Location: Borivali (West) Designation: Salesforce Executive Salary: As per industry Standards Experience: 2 to 3 Years Working Days: 5 days About the company BCPL BEAUTY CONCEPTS, established in 1996 is a member of the Bahety Group of Companies, one of Kolkatas most trusted business houses. With a brand portfolio exceeding 45 leading international brands in fragrances, beauty & cosmetics, BCPL is the preferred partner for international brands foraying the growing Indian Market. With over 30 years of customer understanding across the segments of Mass, Mass Premium, Fashion, Prestige & Luxury, BCPL provides its partners with a competitive edge in a challenging & emerging market like India. Website - http://www.bcplindia.com/about-us/ Job Summary: We are looking for a skilled and proactive Salesforce Executive with 3+ years of experience to lead the day-to-day management and optimization of our Salesforce platform in a fast-paced retail environment. This role is central to driving customer engagement, supporting sales and marketing campaigns, and enhancing operational efficiency through data-driven insights and system improvements. The ideal candidate brings both technical CRM expertise and a strong understanding of the retail landscape. Key Responsibilities: Manage and maintain Salesforce CRM data related to customers, product inventory, promotions, and campaign performance. Collaborate with cross-functional teams (retail, ecommerce, marketing, customer service) to align CRM initiatives with business goals. Build, customize, and maintain Salesforce reports and dashboards for actionable insights across sales and customer engagement. Identify and implement workflow automations and process enhancements within the platform. Support and train end users (store managers, customer care, marketing teams) to maximize adoption and efficiency. Ensure high data integrity through regular audits, deduplication efforts, and structured data management practices. Coordinate with external consultants or developers for advanced customizations or integrations, as needed. Stay informed on Salesforce releases and retail CRM trends to proactively recommend improvements. Requirements: 3+ years of hands-on experience working with Salesforce Marketing Cloud in a retail or consumer-facing organization. Salesforce Administrator certification strongly preferred. Proficiency in managing CRM processes including lead management, campaign tracking, and reporting. Strong analytical and problem-solving skills, with attention to detail. Solid communication skills and the ability to work with both technical and non-technical teams. Experience supporting omni-channel retail operations is a plus. Preferred Qualifications: Experience with Salesforce Marketing Cloud Experience. Familiarity with third-party integrations for ecommerce, loyalty, or marketing automation platforms (e.g., Mailchimp, Shopify, etc.). Comfortable managing small-scale projects or platform enhancements independently. Show more Show less

Job Title: Microsoft Dynamics 365 CRM Functional Consultant (Sales, Customer Service, Customer Insights (Marketing)) Location: Bengaluru Language Requirement: Excellent English communication skills (spoken and written) Role Overview We are seeking an experienced Functional Consultant with deep expertise in Microsoft Dynamics 365 Customer Service to join a high-impact digital transformation project for a global enterprise client in the specialty chemicals domain. The consultant will play a key role in gathering requirements, designing solutions, and configuring the D365 platform to meet business needs, with a focus on Customer Service , and potential involvement in Sales and Customer Insights modules. Key Responsibilities Lead functional workshops and requirement-gathering sessions with business stakeholders. Analyze business processes and translate them into functional specifications and solution designs. Prepare detailed documentation including Functional Requirement Documents (FRDs) and Fit-Gap analyses. Configure and customize D365 Customer Service including: Entities, forms, views, and dashboards Workflows, business rules, and process flows Queues, SLAs, and case management Collaborate with technical teams for custom development and integrations. Support testing (SIT/UAT), training, and deployment activities. Provide functional input for Sales and Marketing modules if the engagement extends. Ensure alignment with best practices and maintain high-quality delivery standards. Required Skills & Experience 7+ years of hands-on experience with the Microsoft Dynamics 365 platform. Proven expertise in D365 Customer Service module; exposure to Sales and Customer Insights is a plus. Strong understanding of CRM processes including case management, service scheduling, SLAs, and knowledge base. Proficient in system configuration and customization (no-code/low-code). Experience working in Agile/Scrum environments. Excellent communication and stakeholder management skills. Ability to work independently and collaboratively in a global delivery model. Preferred Qualifications Microsoft certifications in Dynamics 365 (e.g., MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant). Experience with Power Platform (Power Automate, Power Apps). Exposure to D365 Marketing or Power Pages is a plus. Show more Show less

As a Customer Relationship Manager (CRM) based in Chennai, you will play a crucial role in maintaining and enhancing relationships with clients in the construction industry. With 2-3 years of experience, your understanding of CRM processes and customer retention strategies will be instrumental in ensuring high levels of customer satisfaction throughout project lifecycles. Your primary responsibility will be to establish and nurture strong relationships with existing and potential clients, including contractors, developers, architects, and other stakeholders. Serving as the main point of contact, you will address client inquiries, gather feedback, and identify opportunities for service enhancements. Monitoring customer satisfaction levels and implementing retention strategies will be key aspects of your role. By proactively addressing concerns and conducting follow-ups post-project completion, you will contribute to long-term client relationships and repeat business opportunities. Working closely with the sales team, you will assist in lead generation activities and participate in sales meetings and presentations. Your collaboration with the project management team will ensure seamless project execution, from client briefing to completion, while keeping clients informed of progress and any potential changes. Managing and updating the CRM system will be essential for tracking client interactions, project progress, and sales activities. By generating and analyzing reports, you will assess customer engagement and make data-driven decisions to enhance client relationships. Collaborating with the marketing team, you will contribute to the creation of promotional materials and digital content to boost the company's visibility. Your participation in industry events and conferences will help strengthen the brand presence and expand the client base. Your educational background in Business Administration, Marketing, or related fields, coupled with 2-3 years of CRM experience, will be beneficial for this role. Familiarity with CRM software, strong communication skills, and problem-solving abilities are preferred skills that will aid in your success. This full-time position will require occasional travel to project sites for client meetings or updates, fostering a dynamic work environment that values client satisfaction and team collaboration.,

You are invited to join NetScore Technologies, an esteemed Oracle NetSuite Partner, as an Associate Project Manager in our cloud ERP practice based in Hyderabad. Our company, headquartered in Vienna, Virginia, excels in developing AI-powered cloud applications tailored for the Retail and Wholesale Distribution sectors. At NetScore, we foster a culture of innovation, experimentation, and excellence in application development. As an Associate Project Manager, you will play a pivotal role in overseeing the development and deployment of SaaS and offline applications for Retail and Wholesale Distribution companies operating in the SMB space. With a required experience range of 5 to 8 years, you will be responsible for defining and documenting project scope, deliverables, and milestones, tracking project progress, and efficiently allocating necessary resources. Your role will entail identifying and managing risks, escalations, and stakeholder communications, alongside ensuring project quality, engagement, and adherence to schedules. Key Responsibilities: - Define and document project scope, deliverables, and milestones. - Track project progress and allocate necessary resources. - Identify and manage risks, escalations, and communicate with stakeholders. - Manage project resources and timelines effectively. - Ensure project quality, engagement, and adherence to schedule. - Resolve conflicts and prioritize project needs. - Share best practices and industry knowledge with clients and colleagues. Mandatory Qualifications: - Experience with ERP & eCommerce applications (NetSuite, Salesforce, Microsoft Dynamics, etc.). - Previous experience working with SMBs in retail, wholesale distribution, and general business. - Knowledge of DevOps, Agile, Lean Technologies, and SaaS deployments. - Strong communication, negotiation, and relationship-building skills. - Proven project management experience, including handling escalations. - IT project management and software development experience. - In-depth knowledge of ERP, CRM, and supply chain processes. - A bachelor's degree in finance, information technology, or related field. - At least three years of experience managing US customers from offshore. - Must be ready to work in US EST time zone. - Candidates local to Hyderabad preferred. - Minimum 2 years of experience in ERP product or services projects, or with clients in the retail or wholesale distribution sector is preferable. Join our dynamic team at NetScore Technologies and contribute to building cutting-edge cloud applications for the Retail and Wholesale Distribution industries.,

As an experienced Application Support/Functional Consultant, you will play a crucial role in understanding and enhancing the functionality of the ICI product to meet customer needs. Your responsibilities will include collaborating closely with our Global Customer Base to provide guidance on product features, implement new enhancements, and configure changes. Additionally, you will engage with customers both on-site and off-site to ensure a seamless user experience and optimize their system. Your expertise will be instrumental in developing knowledgebase articles and training materials for customers and internal staff, enabling them to independently navigate and utilize the product effectively. You will also be responsible for offering technical and functional mentorship to team members, ensuring a high level of support across the board. To excel in this role, you should have at least 8 years of experience in a similar capacity, with a proven track record of successfully completing implementation cycles from discovery to delivery. Flexibility in working rotational shifts, excellent communication skills, and the ability to handle customer interactions with professionalism are essential qualities we are looking for. Familiarity with Windows Azure and Cloud Computing would be advantageous. Your deep understanding of customer support processes, coupled with the ability to follow defined CRM processes and drive issue resolution proactively, will be key to your success in this position. Being a good listener and possessing the creativity to provide innovative solutions to meet customer requirements are crucial attributes that will set you apart in this role. This role may involve travel to customer locations as needed, providing you with the opportunity to engage directly with our diverse customer base and ensure their needs are met effectively. About Us: Icertis is the global leader in AI-powered contract intelligence, offering a cutting-edge platform that transforms contract management. Our platform empowers customers with valuable insights and automation capabilities to drive revenue growth, manage costs, mitigate risks, and ensure compliance, all essential elements for business success. Trusted by over one third of the Fortune 100, Icertis operates in 90+ countries, helping organizations realize the full potential of millions of commercial agreements. About The Team: At Icertis, we are committed to being the foremost contract intelligence platform that propels companies ahead, both now and in the future. Our core values of Fairness, Openness, Respect, Teamwork, and Execution (FORTE) underpin our dedication to contract intelligence and guide our interactions with employees, customers, partners, and stakeholders. We believe that the journey towards becoming the world's contract intelligence platform is just as important as the destination itself.,

You are an experienced Senior CRM Manager responsible for leading customer relationship management strategies, enhancing client satisfaction, and driving customer retention in the construction and real estate sector. Your role involves developing and implementing CRM strategies to improve customer experience and loyalty. You will manage customer queries, grievances, and escalations, ensuring timely resolution. Monitoring and analyzing customer feedback to enhance service standards is a key aspect of your responsibilities. You will collaborate with sales, legal, finance, and project teams to ensure smooth transactions. Additionally, you will optimize CRM tools and software for efficient data management and reporting. Engaging in customer engagement initiatives, loyalty programs, and relationship-building activities is essential. Ensuring compliance with company policies and industry regulations is also part of your role. You should have at least 8 years of experience in CRM within the construction or real estate industry. A strong understanding of post-sales operations, documentation, and legal formalities is required. Excellent communication, negotiation, and problem-solving skills are essential for this position. Hands-on experience with CRM software and tools is necessary. You should be able to handle customer concerns professionally and efficiently. Strong analytical skills to derive insights from customer data will be beneficial. Preferred qualifications include experience in managing customer loyalty programs, familiarity with RERA and other real estate compliance regulations, and proficiency in MS Office, CRM platforms, and ERP systems.,

You are invited to apply for the position of Customer Relationship Management-Executive in Gurgaon. This role is suitable for recent graduates, postgraduates, or individuals holding an M.B.A. degree. Preference will be given to candidates who can join immediately. Your primary responsibilities will include acting as the primary point of contact for client inquiries and support requests. You will be expected to interact with clients via phone calls, emails, and other communication channels. Keeping accurate records of client interactions, transactions, and service requests will be essential. Quick and efficient resolution of customer inquiries and issues is crucial to ensure high levels of client satisfaction. Collaboration with cross-functional teams to address customer concerns and escalate complex issues will be part of your daily tasks. You will also assist in the development and implementation of customer service strategies to enhance client satisfaction and retention. Participation in training sessions to improve product knowledge, CRM proficiency, and customer service skills is a key aspect of this role. You will play a role in enhancing CRM processes and procedures, identifying opportunities for optimization and efficiency. Additionally, you will contribute to the onboarding process for new clients, ensuring a seamless transition and positive experience with our CRM services. This is a full-time position with benefits including health insurance, leave encashment, and Provident Fund. The work schedule is during day shifts, with a yearly bonus provided. The ideal candidate should hold a Bachelor's degree and have up to 1 year of work experience. The work location is in person.,

You will be responsible for working with clients to understand their business processes and requirements related to CRM processes. This will involve configuring and customizing the ZOHO CRM system based on the specific business needs, as well as mapping out CRM processes and documenting system specifications. Your role will also include providing ongoing technical support, troubleshooting system issues, and conducting quality assurance testing to ensure system functionality. Additionally, you will be expected to assist with system upgrades and integration with other systems, as well as monitor the ZOHO CRM system and provide regular performance reports. You will be required to handle incident and change management functions under production support. It is essential to have a proven work experience of 3 to 4 years in a ZOHO CRM Functional Consultant role and familiarity with CRM software such as Salesforce and Microsoft Dynamics. An understanding of ZOHO CRM best practices and functionality, along with the ability to analyze and interpret business requirements, will be crucial for success in this role. Strong problem-solving and communication skills are essential, as well as knowledge of data analysis and reporting techniques. If you are looking for a challenging opportunity where you can leverage your experience and skills in ZOHO CRM, we encourage you to apply for this position. Please note that we are looking for someone who can join immediately or within 20 days, and it is mandatory to have knowledge of PF regulations. Thank you for considering this opportunity. Best regards, [Your Name],

We are looking for a highly skilled CRM Techno Functional Specialist to join our team. In this role, you will be responsible for combining technical expertise with functional knowledge to enhance Customer Relationship Management (CRM) solutions. The ideal candidate should have a solid background in ABAP programming and object-oriented ABAP (OO ABAP), along with a deep understanding of CRM processes and functionalities. Your main objective will be to optimize our CRM applications to meet our business goals and provide an outstanding user experience. Collaboration with cross-functional teams will be essential as you gather requirements, design solutions, and manage project workflows using Jira. Your ability to simplify complex technical concepts into feasible solutions will be crucial for success. As a customer-centric individual, you will not only address technical issues but also contribute to the strategic development of new CRM features. We are seeking a proactive, detail-oriented professional who can thrive in a fast-paced environment. Join us and play a key role in shaping the future of our CRM systems while adding value to our team and customers. Responsibilities: - Analyze and comprehend business requirements related to CRM processes and systems. - Design and implement technical solutions using ABAP and OO ABAP programming languages. - Collaborate with business analysts and stakeholders to ensure solutions meet user requirements. - Implement enhancements and fixes in CRM applications while aligning them with business processes. - Utilize Jira for project task management, progress tracking, and team communication. - Develop and maintain documentation for system configurations, technical specifications, and user guides. - Provide support and troubleshooting for CRM-related issues to ensure timely resolutions. - Stay informed about the latest CRM technologies and methodologies to enhance system performance and features. Requirements: - Bachelor's degree in Computer Science, Information Technology, or related field. - Demonstrated experience in CRM systems with a techno-functional focus. - Proficiency in ABAP and OO ABAP programming languages is essential. - Familiarity with Jira for project management and workflow tracking. - Strong analytical and problems-solving abilities to tackle technical challenges. - Excellent communication skills to engage with cross-functional teams and stakeholders. - Capability to work independently and collaboratively in a fast-paced setting.,

About BiteSpeed Welcome to BiteSpeed! We are a Sequoia-backed SaaS startup dedicated to developing an AI-native Marketing, Support & Sales suite tailored for e-commerce brands. With a global presence spanning over 50+ countries, we are proud to collaborate with 3000+ e-commerce brands worldwide. Our journey has been enriched by the support of esteemed investors such as Sequoia Capital India, Kunal Shah, and Gaurav Munjal, having raised over $5.5M. Feel free to explore more about us at our website - https://www.bitespeed.co/. Additionally, you can gain insight into our customer satisfaction through our 200+ 5-star reviews available at https://apps.shopify.com/bitespeed-fb-messenger-chatbot. We have been privileged to secure substantial funding from reputable investors, as highlighted below: - BiteSpeed Raises USD 3.5M Funding, Led by Peak XVs Surge - https://www.businesswireindia.com/e-commerce-ai-startup-bitespeed-raises-usd-3-5m-funding-led-by-peak-xvs-surge-92455.html - E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XVs Surge - https://www.thehindubusinessline.com/info-tech/e-commerce-ai-start-up-bitespeed-raises-35-million-funding-led-by-peak-xvs-surge/article68863058.ece - BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge - https://www.entrepreneur.com/en-in/business-news/bitespeed-raises-19-million-seed-funding-from-sequoia/418414 About the Role As a part of our team, you will lead our India sales vertical (mid-market) which is experiencing rapid growth with $1M+ Net New ARR Per Quarter. Reporting directly to our CEO, this role entails supervising an outbound calling team and inside sales team comprising 15 AEs and BDRs. You will be responsible for achieving revenue targets within our fastest-growing segment. What You'll Do - Take ownership of our India mid-market new revenue targets and strive to exceed expectations. - Lead an outbound team of business development representatives to schedule meetings. - Manage a team of inside sales account executives to drive revenue. - Implement and monitor sales commission plans, CRM processes, and other revenue operations. - Oversee quality and pitch monitoring for cold calls and sales demos. - Handle sales planning and forecasting, and monitor funnels and reporting dashboards. What Makes You a Good Fit - Possess 8+ years of sales experience, preferably with exposure to SaaS. - Demonstrated track record in managing high-velocity sales motions. - Passion for business and sales, willing to go the extra mile to achieve objectives. - Comfortable operating in a dynamic early-stage startup environment. - Strong initiative and adaptability to drive results. Salary and Location Location: Bangalore Our Way Of Life - https://www.notion.so/bitespeed/Way-Of-Life-At-BiteSpeed-44d9b9614d9641419da910189b1e9f8e Our Purpose At BiteSpeed, work is deeply personal. Our purpose revolves around personal transformation, wealth creation, and winning together. We are committed to creating a workplace that reflects these values. Our Values Our core values guide our actions and decisions. We believe in: - Going Above And Beyond - Making Things Happen - Saying It Like It Is - Prioritizing Progress Over Perfection - Balancing Serious Work with a Light-hearted Attitude Perks & Benefits To ensure our team's well-being, growth, and enjoyment, we offer: - Health Insurance for peace of mind during unforeseen circumstances. - Quarterly Off-sites to foster team bonding and strategic planning. - Cult Fitness Membership to promote physical health and recreation. - Personal Development sponsorships for continuous learning and growth. How to Apply If this opportunity resonates with you, kindly send a personal note to tushita@bitespeed.co explaining why you are interested in working with us and detailing how you align with our requirements. Do you know someone who would excel in this role Refer them to us, and upon their successful onboarding, receive Apple Airpods Pro as a token of our appreciation! For any inquiries, please reach out to talent@bitespeed.co.,