Salesforce CRM Project Manager - HYD (WFO)

Job Title: Salesforce CRM Project Manager

Location: Hyderabad

Word Mode: 6 Days from Office

Role Overview

We are seeking an experienced CRM Project Manager (Salesforce) to lead the planning, execution, and delivery of Salesforce CRM initiatives. This role involves managing cross-functional teams, overseeing integrations, ensuring timely project delivery, and aligning CRM solutions with organizational goals. The CRM Project Manager will serve as a bridge between business stakeholders and technical teams, ensuring the Salesforce ecosystem drives efficiency, scalability, and business value.

Key Responsibilities

Strategic Planning & Implementation

• Project Planning:

  Define, scope, and manage Salesforce CRM projects from initiation to closure, ensuring alignment with business objectives.

• Performance Monitoring

  : Track project milestones, timelines, budgets, and resource allocation to ensure successful delivery.

• Integration Oversight

  : Coordinate with technical teams to manage Salesforce integrations with other business tools and applications.

• Process Optimization

  : Identify opportunities to enhance business processes using Salesforce capabilities.

• Solution Design & Ownership:

  Lead solution design sessions and take full ownership of end-to-end tasks, ensuring alignment with business needs and project goals.

Data Management & Optimization

• Data Governance

  : Ensure data quality, security, and compliance within the Salesforce environment.

• Reporting & Insights

  : Oversee development of dashboards and reports that provide actionable business insights.

• Documentation

  : Maintain detailed records of project requirements, workflows, and system changes.

Collaboration & Communication

• Stakeholder Management:

  Act as the primary point of contact for stakeholders, aligning expectations and communicating progress.

• Cross-Functional Leadership:

  Collaborate with sales, marketing, service, and IT teams to ensure project success.

• Training & Adoption:

  Support change management initiatives and user training to maximize Salesforce adoption.

Continuous Improvement & Innovation

• Best Practices:

  Stay updated on Salesforce trends, tools, and best practices to continuously enhance CRM strategies.

• User Experience:

  Drive initiatives to improve usability and overall user experience within the Salesforce ecosystem.

Qualities We Value

• Strategic Thinker:

  Ability to align CRM initiatives with broader business goals.

• Strong Leader:

  Demonstrated ability to lead cross-functional teams and manage stakeholders.

• Problem Solver:

  Proven skills in resolving project challenges and risks proactively.

• Adaptable:

  Comfortable managing multiple projects in a dynamic environment.

• Communicator:

  Excellent verbal and written communication skills for both technical and non-technical audiences.

• Proactive:

  Takes initiative in driving innovation and continuous improvement.

Qualifications

• Education:

  Bachelors degree in Business Administration, Information Technology, or a related field (MBA preferred).

• Experience:

  Proven track record as a Project Manager with hands-on experience in Salesforce CRM projects.

• Certifications:

  Salesforce certifications (Administrator, Project Management Professional (PMP), or Agile/Scrum preferred).

• Skills:

  Strong knowledge of Salesforce functionalities, project lifecycle management, and change management.

• Interpersonal:

  Exceptional stakeholder management and leadership skills.

Skills

Foundational Skills

• Project Management:

  Strong ability to manage timelines, budgets, risks, and resources.

• Business Analysis:

  Skilled in translating business needs into technical requirements.

• Data Analysis:

  Ability to leverage Salesforce reporting tools for decision-making.

Technical Skills

• Salesforce Expertise:

  Proficiency in Salesforce (Sales Cloud, Service Cloud, Marketing Cloud, etc.).

• Integration Management:

  Experience in overseeing integrations with external applications.

• Technical Acumen:

  Ability to collaborate with developers, admins, and solution architects.

Why Work with Us?

• Career Growth

  : Opportunity to grow your career by leading impactful Salesforce projects.

• Innovative Environment:

  Work with cutting-edge Salesforce solutions in a dynamic setting.

• Impactful Role:

  Contribute directly to business transformation and efficiency improvements.

• Collaborative Culture:

  Be part of an inclusive and supportive workplace environment.

Additional Information

• Compensation:

  Competitive salary based on experience and qualifications.

• Work Location:

  Hyderabad

• Work Arrangement:

  Office.

• Work Schedule:

  6 days a week.

Let's Build Something Amazing Together!

If you're passionate about Salesforce CRM and excited to lead transformative projects, we want to hear from you.