Salesforce Consultant

Location:

Employment Type:

highly skilled Salesforce Agentforce Architect

Key Responsibilities

Agentforce Implementation & Design

• Lead the design and implementation of Salesforce Agentforce solutions aligned with business needs and best practices.
• Configure and customize Agentforce features, including conversational flows, knowledge base integration, and routing rules.
• Develop and maintain documentation of Agentforce architecture, configurations, and processes.

Guardrail Development & Maintenance

• Design and implement guardrails to ensure responsible and ethical use of Agentforce and integrated LLMs.
• Continuously monitor Agentforce performance for improvements in accuracy, efficiency, and security.
• Stay updated on new Agentforce features, best practices, and security enhancements.

Testing Strategy & Execution

• Define and execute testing strategies including unit, integration, and UAT for Agentforce solutions.
• Analyze results and identify opportunities to improve system stability and performance.

Accuracy Measurement & Prompt Engineering

• Establish metrics to measure response accuracy and effectiveness.
• Develop and refine prompts to optimize Agentforce performance and maintain consistency.
• Leverage user feedback to enhance conversational flows and content.

Requirements Gathering & Collaboration

• Work closely with business stakeholders to capture requirements and translate them into technical solutions.
• Collaborate with Salesforce developers, admins, and functional teams to ensure seamless implementation.
• Provide training and support to users on Agentforce capabilities and best practices.

LLM Integration & Optimization

• Evaluate and integrate Large Language Models (LLMs) into Agentforce to expand capabilities.
• Optimize LLM usage within Agentforce for improved efficiency, accuracy, and response quality.
• Stay abreast of emerging LLM technologies to identify potential applications.

Qualifications

• Overall Experience:

  10–12 years

• Salesforce Experience:

  6+ years with proven success in Service Cloud and Agentforce projects
• Deep expertise in

  Agentforce architecture, features, and best practices

• Experience with

  building guardrails for AI-driven solutions

• Strong understanding of

  LLMs, prompt engineering, and accuracy measurement techniques

• Excellent communication, collaboration, and problem-solving skills
• Ability to work independently and in cross-functional teams

Certifications (Required/Desired)

• Salesforce Certified Administrator
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Architect (Application, System, or Technical Architect)
• Salesforce Certified Agentforce Specialist