Salesforce Consultant

Salesforce Junior Consultant

Agent Force

Required Skills & Experience:

• 5–8 years of hands-on experience with

  Salesforce CRM

  , including at least:
• 2+ years with

  Health Cloud

• 2+ years with

  Experience Cloud

• 2+ years with

  Service Cloud

• Strong understanding of Salesforce configuration and declarative tools (Flows, Process Builder, Validation Rules, Reports, Dashboards).
• Familiarity with healthcare domain processes such as

  care coordination

  ,

  patient/member engagement

  , and

  provider communication

  .
• Ability to troubleshoot issues and support enhancements in production environments.
• Good communication and collaboration skills for working in cross-functional teams.
• Comfortable working in Agile delivery models and using tools like

  JIRA

  ,

  Confluence

  , etc.

Preferred / Nice to Have:

• Experience with or exposure to

  Agent Force

  – highly desirable.
• Salesforce certifications (one or more preferred):

• Salesforce Administrator

• Health Cloud Consultant

• Experience Cloud Consultant

• Service Cloud Consultant

• Exposure to Apex/Visualforce/Lightning Web Components is a plus (but not mandatory).
• Understanding of Salesforce integration methods (REST, SOAP APIs) is a plus.

• Work as part of the Salesforce delivery team to implement and support Health Cloud, Experience Cloud, and Service Cloud features.
• Collaborate with senior consultants, business analysts, and product owners to understand business requirements and translate them into functional Salesforce solutions.
• Configure Salesforce objects, fields, page layouts, validation rules, flows, and Lightning components.
• Assist in building

  patient/member journeys

  ,

  community portals

  , and

  case management

  features aligned with healthcare standards.
• Participate in Agile ceremonies including sprint planning, daily stand-ups, demos, and retrospectives.
• Write and maintain technical and functional documentation for project deliverables.
• Support user acceptance testing (UAT), troubleshoot issues, and perform minor enhancements post go-live.
• Collaborate with integration teams for API-based data exchange using FHIR/HL7 (if applicable).
• Stay updated on new Salesforce features and proactively suggest enhancements.
• Exposure to

  Agent Force

  for agent experience optimization is a plus.