Salesforce Consultant

We’re Hiring: CRM Implementation Consultant

CRM Implementation Consultant

Role Overview:

As a CRM Implementation Consultant, you will:

• Guide system architecture

  for Salesforce Service Cloud, explaining its implementation trade-offs and how it compares to other support platforms.

• Lead CRM integrations

  and collaborate on configurations, focusing on ticketing systems and agent-facing interfaces.

• Implement and optimize

  systems in collaboration with Genesys Cloud CX, with a focus on orchestrating live support rather than traditional ticketing.

Key Responsibilities:

• Explain core

  Salesforce Service Cloud architecture

  and its integrations within customer service operations.
• Offer

  in-depth knowledge

  of CRM integrations, particularly how ticketing and agent-facing interfaces are structured and used operationally.
• Provide expertise on

  Genesys Cloud CX

  , including pairing with ticketing systems and

  CRM integrations

  in production environments.
• Articulate when and why organizations should choose

  Genesys

  over other platforms like

  Zendesk

  , focusing on its unique use cases.

Key Qualifications:

• Extensive hands-on experience in

  Salesforce Service Cloud

  within a

  CS/CX leadership role

  .
• Deep familiarity with

  Genesys Cloud CX

  , and an understanding of how it differs from traditional ticketing systems.
• Expertise in configuring CRM integrations and operational workflows for customer service teams.
• Ability to clearly articulate trade-offs between CRM systems and when one solution is more suitable than another.

Interested? Apply Now!

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