Salesforce Analyst [T500-16480]

A legacy of excellence, driving innovation and personalized service to create exceptional customer experiences. About H.E. Services: At H.E. Services vibrant tech center in Hyderabad, you’ll have the opportunity to contribute to technology innovation for Holman Automotive, a leading American fleet management and automotive services company. Our goal is to continue investing in people, processes, and facilities to ensure expansion in a way that allows us to support our customers and develop new tech solutions. Holman has come a long way during its first 100 years in business. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and unfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Join us and be part of a team that's transforming the way Holman operates, creating a more efficient, data-driven, and customer-centric future. Roles & Responsibilities: Manage daily administration of multiple profile, role, and user setups, including customization of objects, fields, record types, page layouts, validation, process flows, triggers, approval processes, and workflow rules. Maintain the security of Salesforce through internal Salesforce settings, activity audits, sharing rules, permission sets, roles, profiles, etc. Develop and maintain reports and dashboards for users at all levels of the organization. Work directly with Sales team regarding training, support issues and problem troubleshooting. Maintain and improve data integrity (i.e. monitor exception reports, merge records, de-dupe records. Create and maintain documentation of technical issues, training, and any modifications to Salesforce. Import and export data using tools such as Data Loader. Participate in QA testing of internal Salesforce projects. Assist with Salesforce related applications such as Salesforce Maps and LinkedIn Sales Navigator. Other Salesforce related tasks and projects as assigned by management. Perform all other duties and special projects as assigned. Must Have Skills: Knowledge of Salesforce CRM, Salesforce Maps. IT Help Desk familiarity. Advanced skills in Microsoft Word, Excel, PowerPoint, HTML, and Adobe Acrobat. Experience with SQL is preferred by not required. Education: Bachelor’s degree (Science Background Preferred) Communicating: Excellent interpersonal skills, as well as strong communication skills, verbal and written to both technical and non-technical audiences. Ability to listen to request and provide input on how that change will affect (positively or negatively) other aspects of Salesforce and provide alternatives if necessary. Show more Show less