Sales Team Lead

Position Summary:

A Team Lead role is a key leadership role responsible for guiding and managing a team of sales professionals to achieve and exceed sales targets, drive revenue growth, and contribute to the overall success of the company. This role involves both strategic planning and hands-on execution to ensure the team's performance aligns with the organization's sales objectives.

Key Responsibility Areas (KRAs):

• Managing and leading a team of employees.
• Communicating company goals and deadlines to the team.
• Motivating team members and assesses performance.
• Providing help to management, including hiring and training, and keeps management updated on team performance.
• Communicating concerns and policies among management and team member.
• Searching for process/procedure optimisation and work improvement of the team.
• Meeting company's SLA's.
• Performing effective people management (one-to-ones, coaching, career development).
• Assisting management with hiring processes and new team member training.
• Daily/weekly control and monitoring of the operations (timely reaction on different situations).
• Performing deep dives on SLAs and provide RCA/trends/actions for their improvement.
• Challenging process/procedures in context of continuous improvement.
• Acting as point of contact for any internal and external escalations.

Qualification & Experience:

• Bachelor's degree or equivalent
• Fluency in English and Hindi.
• Prior Sales and people management experience.
• 2+ year of experience in managing a team (10-15 FTEs).
• Experience in leading on a project.
• Exceptional understanding of customer service and support best practices.
• Empathy and love for helping people.
• Strong attention to detail and analytical skills.
• Driven, self-motivated and highly flexible team player attitude.
• Self-learner, independent problem-solver approach.
• Proven record of improving SLAs for support teams.
• Experience working with data analysis and dashboards

Job Type: Full-time

Pay: ₹239,980.05 - ₹988,118.80 per year

Work Location: In person