Sales & Operations Specialist

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About the Role

Sales & Operations Support Specialist

This is a remote role supporting U.S.-based operations and requires flexibility to work in U.S. time zones.

Key Responsibilities

Sales Operations (HubSpot CRM)

• Maintain accuracy of sales records, deals, and contacts through regular audits.
• Support pipeline hygiene, CRM updates, and routine maintenance.
• Use HubSpot automation for notifications and reminders, with manual follow-ups as needed.
• Report exceptions or discrepancies to the Business Operations Manager.

Project Operations

• Update and verify project and task details in the project management platform.
• Conduct resource utilization audits for efficient allocation.
• Support material and inventory tracking, usage updates, and replenishment coordination.
• Report discrepancies or delays to the Field Operations Manager.

Project Coordination

• Share job assignments and schedules with internal staff and field resources.
• Collect and consolidate daily results, job completions, and activity updates.
• Track missing updates or issues for management follow-up.

Business Operations Support

• Assist with recurring reporting, documentation, and compliance tasks.
• Handle administrative processes (e.g., W-9s, Certificates of Insurance).
• Support smooth handoffs between sales, operations, and delivery teams.

Continuous Improvement

• Identify and implement process improvements to enhance data accuracy and efficiency.
• Leverage automation to reduce manual effort and improve workflows.

Qualifications & Skills

• Prior experience in business/operations support, preferably in wireless infrastructure projects.
• Familiarity with CRM (HubSpot) and project management platforms.
• Strong written and verbal communication skills in English.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities independently.
• Proficiency in Microsoft Office and/or Google Workspace.

Work Schedule

• Remote role supporting U.S.-based operations.
• Shift options (Eastern Time):
• 4:00 AM – 12:00 PM
• 2:00 PM – 10:00 PM
• 3rd Shift may be considered as operations expand
• Flexibility in scheduling available.
• Daily updates and responsiveness required.

Why Join Us?

• Work with a growing international team in the wireless infrastructure domain.
• Gain exposure to global sales and operations processes.
• Opportunity to contribute to efficiency and automation initiatives.