Sales Operations Manager

Sales Operations Manager

Requirements

● 5-10 years of experience as a Sales Ops Manager, preferably in the SaaS space managing tools and systems

● Prior experience of popular tools like Salesforce Data Loader/Workbench, ZoomInfo, Chorus, Salesloft, etc. Admin experience/certification will be great.

● Strong project and program management skills.

● Excellent spreadsheet and presentation skills

● Excellent communication skills, with experience building reports, presentations, and analyses for the leadership.

● Ability to operate autonomously with demonstrated experience, knowledge, and expertise within SaaS / Enterprise Software. Startup experience is a plus.

Responsibilities

1. Closely monitor usage and settings of tools like ZoomInfo, Salesloft, Clay, Nooks, and Gong. Coordinate with the vendor CSM to implement new features/debug.

2. Maintain department-wise user hierarchy in Salesforce and other tools to ensure accurate reporting

3. Maintain a centralized repository of all sales tools that we have, along with other relevant information like IT and functional SPOCs, renewal dates, number of licenses, etc

4. Interact closely with IT and functional SPOCs to understand ideal usage level, and then flag inactive/redundant users and optimize license allocation

5. Keep a close track of renewal dates, pricing, and important contract terms, and flag them in a timely manner

6. Maintain relationships with vendor CSMs to ensure scheduled governance meetings and training are held, and ensure the participation of the relevant stakeholders

7. Act as a Single point of contact internally for any issues pertaining to any of the systems and tools and coordinate with the vendor CSM/support team for resolution

8. Publish regular reports on these areas and seek feedback from the leadership and other stakeholders

9. Look for synergies between various systems and opportunities for optimizing spend

10. Stay abreast of the landscape (pertaining to some of the tools we use) and provide ideas on new technologies that can help us improve efficiencies or reduce spend

11. Provide support to the revenue operations team on various analytical projects