Sales Operations Manager

As a Sales & Operation Manager in Sea & Air Freight, your role will involve supporting the sales team in achieving targets and ensuring smooth coordination of day-to-day logistics and operational activities. You will play a crucial role in bridging the gap between sales and operations to deliver exceptional service to clients. Key Responsibilities: - Support the sales team by preparing quotations, follow-ups, and customer correspondence. - Maintain and update customer databases and sales records using CRM. - Assist in preparing sales reports, presentations, and forecasts. - Coordinate with clients for inquiries, bookings, and documentation requirements. - Respond to customer queries regarding freight rates, transit times, and service options. - Coordinate with internal departments and external vendors to ensure proper handling of import/export shipments by sea, air, and land. - Track and update shipment status to clients and internal stakeholders. - Ensure timely submission of shipping documents such as BL, AWB, invoices, etc. - Handle post-shipment documentation and follow-ups. Qualifications Required: - Bachelor's degree in Business Administration, Logistics, Supply Chain, or related field. - 4+ years of experience in freight forwarding (sales/operations). - Strong knowledge of international logistics, INCOTERMS, and shipping documentation. - Proficiency in MS Office; knowledge of freight ERP/CRM systems is a plus. - Excellent communication, coordination, and problem-solving skills. - Ability to multitask and work under pressure in a fast-paced environment. In addition to the above, the company prefers candidates who are customer-oriented with a positive attitude, possess strong organizational and time management skills, and are team players with attention to detail and accuracy.,