Job
Description
We are seeking an experienced and proactive Account Manager to join our team. In this role, you will be responsible for managing relationships with key clients, ensuring the successful execution of contract manufacturing projects, and driving customer satisfaction. You will work closely with cross-functional teams to deliver tailored solutions that meet client needs and exceed their expectations. The ideal candidate is a strong communicator, highly organized, and experienced in the cosmetics or manufacturing sector Key Responsibilities Client Relationship Management: Serve as the primary point of contact for a portfolio of clients in the cosmetics industry. Build and maintain long-term relationships with key stakeholders, understanding their needs and delivering exceptional service. Provide proactive communication with clients, ensuring they are updated on project timelines, product development, and production processes. Project Management: Oversee the entire lifecycle of contract manufacturing projects, from initial concept and product development to final production and delivery. Coordinate with internal teams (sales, R&D, production, quality control) to ensure client specifications are met and products are delivered on time and within budget. Address and resolve any issues or challenges that arise during the manufacturing process to maintain smooth operations. Sales & Revenue Growth: Identify opportunities for upselling and cross-selling additional services, such as custom formulations, packaging, or product line expansions. Collaborate with the sales team to develop strategies for client retention and business growth. Ensure that client orders are fulfilled with accuracy and efficiency, and track revenue to meet or exceed targets. Client Satisfaction & Support: Provide expert advice to clients on product formulation, packaging options, and regulatory compliance. Address client concerns or inquiries in a timely and professional manner, working to ensure the highest level of client satisfaction. Conduct regular check-ins and reviews with clients to ensure their expectations are being met and identify opportunities for improvement. Market & Industry Knowledge: Stay informed on industry trends, competitor offerings, and regulatory changes in the cosmetics and manufacturing sectors. Provide insights and recommendations to clients on how they can adapt to industry shifts and enhance their product offerings. Administrative & Reporting: Maintain accurate and up-to-date client records in CRM systems. Provide regular reports to management regarding account performance, project progress, and client feedback. Assist in preparing proposals, quotes, and contracts for new business.
