We are seeking an experienced and proactive Account Manager to join our team. In this role, you will be responsible for managing relationships with key clients, ensuring the successful execution of contract manufacturing projects, and driving customer satisfaction. You will work closely with cross-functional teams to deliver tailored solutions that meet client needs and exceed their expectations. The ideal candidate is a strong communicator, highly organized, and experienced in the cosmetics or manufacturing sector Key Responsibilities Client Relationship Management: Serve as the primary point of contact for a portfolio of clients in the cosmetics industry. Build and maintain long-term relationships with key stakeholders, understanding their needs and delivering exceptional service. Provide proactive communication with clients, ensuring they are updated on project timelines, product development, and production processes. Project Management: Oversee the entire lifecycle of contract manufacturing projects, from initial concept and product development to final production and delivery. Coordinate with internal teams (sales, R&D, production, quality control) to ensure client specifications are met and products are delivered on time and within budget. Address and resolve any issues or challenges that arise during the manufacturing process to maintain smooth operations. Sales & Revenue Growth: Identify opportunities for upselling and cross-selling additional services, such as custom formulations, packaging, or product line expansions. Collaborate with the sales team to develop strategies for client retention and business growth. Ensure that client orders are fulfilled with accuracy and efficiency, and track revenue to meet or exceed targets. Client Satisfaction & Support: Provide expert advice to clients on product formulation, packaging options, and regulatory compliance. Address client concerns or inquiries in a timely and professional manner, working to ensure the highest level of client satisfaction. Conduct regular check-ins and reviews with clients to ensure their expectations are being met and identify opportunities for improvement. Market & Industry Knowledge: Stay informed on industry trends, competitor offerings, and regulatory changes in the cosmetics and manufacturing sectors. Provide insights and recommendations to clients on how they can adapt to industry shifts and enhance their product offerings. Administrative & Reporting: Maintain accurate and up-to-date client records in CRM systems. Provide regular reports to management regarding account performance, project progress, and client feedback. Assist in preparing proposals, quotes, and contracts for new business.
We are seeking a dynamic and motivated Inside Sales Representative to join our growing sales team. The ideal candidate will be responsible for generating leads, building relationships with new and existing clients, and driving sales of our contract manufacturing services in the cosmetics industry. This is a key role for an individual who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about the beauty industry. Key Responsibilities: Lead Generation & Sales Development: Research and identify potential clients in the cosmetics industry who require contract manufacturing services. Qualify inbound leads and conduct outbound outreach to prospective customers through calls, emails, and online platforms. Present and promote our contract manufacturing services to prospective clients, addressing their specific needs and challenges. Client Relationship Management: Develop and maintain strong relationships with new and existing clients. Act as the primary point of contact for clients, providing timely and professional responses to inquiries. Work closely with the production and formulation teams to ensure that client specifications are met. Sales Process Management: Prepare and deliver compelling sales presentations and proposals to potential clients. Negotiate terms, pricing, and contracts to close deals while maintaining profitability for the company. Collaborate with the sales team to achieve monthly, quarterly, and annual sales targets. Market Research & Trend Analysis: Stay updated on market trends, competitor offerings, and customer needs in the cosmetics industry. Provide insights and recommendations to management on product developments or new market opportunities. Reporting & Administrative Support: Maintain accurate records of sales activities, opportunities, and client communications in CRM software. Provide regular sales forecasts and reports to the Sales Manager or Director. Assist with the coordination of product samples, pricing requests, and contract execution.
About us Fablay Cosmetic Formulations is a leading contract manufacturer in the cosmetics industry, providing high-quality private label and custom formulations to brands across the globe. We specialize in creating innovative beauty products and offer full-service solutions from concept to production. Our commitment to excellence, sustainability and customer satisfaction makes us a trusted partner for some of the most recognized names in beauty. Summary: We are seeking a dynamic and motivated Inside Sales Representative to join our growing sales team. The ideal candidate will be responsible for generating leads, building relationships with new and existing clients, and driving sales of our contract manufacturing services in the cosmetics industry. This is a key role for an individual who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about the beauty industry. Key Responsibilities: Lead Generation & Sales Development: Research and identify potential clients in the cosmetics industry who require contract manufacturing services. Qualify inbound leads and conduct outbound outreach to prospective customers through calls, emails and online platforms. Present and promote our contract manufacturing services to prospective clients, addressing their specific needs and challenges. Client Relationship Management: Develop and maintain strong relationships with new and existing clients. Act as the primary point of contact for clients, providing timely and professional responses to inquiries. Work closely with the production and formulation teams to ensure that client specifications are met Sales & Process Management: Prepare and deliver compelling sales presentations and proposals to potential clients. Negotiate terms, pricing, and contracts to close deals while maintaining profitability for the company. Collaborate with the sales team to achieve monthly, quarterly, and annual sales targets. Market Research & Trend Analysis: Stay updated on market trends, competitor offerings, and customer needs in the cosmetics industry. Provide insights and recommendations to management on product developments or new market opportunities. Reporting & Administrative Support: Maintain accurate records of sales activities, opportunities, and client communications in CRM software. Provide regular sales forecasts and reports to the Sales Manager or Director. Assist with the coordination of product samples, pricing requests, and contract execution.
About the Role We are looking for a friendly, detail-oriented, and reliable Cashier to join our salon team. As the first and last point of contact with our clients, you will play an important role in providing excellent customer service while handling billing and payments accurately. Key ResponsibilitiesGreet and assist clients with a warm and professional attitude Manage the billing process, including cash, card, and digital payments Schedule and confirm client appointments using the salon system Handle inquiries about services, prices, and promotions Maintain cleanliness and organization at the reception/cash counter Support the salon team with administrative tasks as needed RequirementsPrevious experience as a cashier, receptionist, or customer service role preferred Basic knowledge of billing systems and payment methods Good communication and interpersonal skills Strong attention to detail and organizational ability Familiarity with salon or retail industry is a plus What We Offer Competitive salary and incentives Training and skill development opportunities Friendly and supportive work environment Employee discounts on services and products