Sales Manager (NBFC)

About Bureau

digital fraud and mistrust.

Bureau

1 billion+ verified identities

What you’ll be doing

As Sales Manager, you will own the customer relationship post-sales, ensuring long-term success, value delivery, and expansion of accounts. You will lead and scale a high-performing team focused on deepening customer partnerships and driving revenue growth through strategic account development.

Responsibilities

• Drive customer acquisition, satisfaction, and revenue growth across key accounts
• Develop strategic plans for top customers, including QBRs, product adoption roadmaps, and upsell opportunities.
• Serve as the executive sponsor and escalation point for high-value clients.
• Work cross-functionally with Sales, Product, and Engineering to translate customer feedback into roadmap priorities.
• Define and track key account health metrics to proactively manage risk and identify expansion potential.
• Establish scalable processes, playbooks, and success metrics for account management.
• Represent Bureau at client meetings, events, and in contract renewals/negotiations.

What You Bring

• 4-10 years in Account Management, Customer Success, or Strategic Partnerships in SaaS/Tech, with at least 4 years in a leadership role.
• Proven track record of managing large enterprise accounts and driving renewals and upsells.
• Deep understanding of SaaS business models, customer lifecycle, and stakeholder management.
• Excellent interpersonal, negotiation, and problem-solving skills.
• Strategic thinker who is also hands-on and data-driven.
• Experience working in fast-paced startups and navigating ambiguity.

What Working at Bureau Looks Like

At Bureau, work is about building something meaningful, together. Some days it’s brainstorming around a whiteboard, other times it’s an idea sparked over chai or in a hallway chat. We move fast, give ownership to those closest to the problem, and turn ideas into action quickly.

Our values shape how we work and win together. We believe in Teamwork and Respect that build strong collaborations, Urgency that keeps us close to customer needs, and a Solution Mindset that drives innovation. With Transparency at the core, we strive for Excellence in everything we do and bring relentless Drive to achieve impactful outcomes. This is what working at Bureau looks like - fast, focused, and built on trust.

Flexibility is built into how we work, helping you balance deep focus with collaboration. Learning never stops: through books, courses, and knowledge-sharing. And well-being matters too, with healthcare for you and your family.

Here, you don’t just build products that protect millions - you build trust, grow your skills, and work with people who’ve got your back.

Why Join Bureau?

real global impact

• Work with purpose

  : Build tools that reduce fraud, expand access to credit, and protect people from digital harm.

• Cutting-edge tech

  : Solve problems using AI, risk intelligence, and graph-based systems at global scale.

• Massive scale, real-world impact

  : Your work will directly contribute to protecting millions of people and businesses worldwide.

• Room to grow

  : Join a company scaling 4x YoY, where ownership and bold ideas are rewarded.

• Culture that empowers

  : Flexible work hours, fast-paced environment, and a team that values speed and innovation.

• Life at Bureau:

  From offsites and team outings to Friday snacks and friendly table tennis rivalries, we make sure there’s energy, fun, and connection beyond work.