Sales Manager

Job Summary

Contribute to the organizations success by effectively applying sales techniques to convert prospective owners into purchasers. Build strong relationships through referrals, personalized interactions, and tailored presentations that meet each clients vacation ownership needs. Ensure all sales documentation and legal requirements are completed accurately and promptly. Maintain post-sale relationships to drive satisfaction, repeat sales, and referrals.

Key Responsibilities

Customer Relationship Management

• Develop and maintain a strong customer base through referrals and leads.
  
• Provide accurate information on pricing, property details, and amenities.
  
• Maintain detailed records of customer interactions for effective follow-ups.
  
• Monitor contract processing to prevent cancellations and ensure timely closures.
  

Sales Presentation & Conversion

• Deliver consultative sales presentations, establishing trust and rapport.
  
• Identify client needs through strategic questioning and customize presentations accordingly.
  
• Conduct property and model tours to highlight key features and benefits.
  
• Present financing options clearly and complete all required documentation accurately.
  
• Follow up with clients via calls and emails to reinforce engagement.
  

Business Transactions & Documentation

• Ensure complete and accurate processing of all sales documents and loan applications.
  
• Review contracts with buyers and coordinate with management to reduce cancellations.
  
• Prepare purchase summaries and maintain data accuracy.
  

Service & Support

• Respond to customer inquiries promptly and accurately.
  
• Utilize available resources to enhance the customer experience and satisfaction.
  

Team Participation & Development

• Attend daily huddles, training sessions, and team meetings.
  
• Continuously refine sales techniques through feedback and practice.
  
• Support and mentor fellow team members as required.
  

Core Competencies

• Leadership & Adaptability:

  Maintain performance under pressure and adapt to change.

• Communication & Professionalism:

  Convey ideas convincingly while representing the organization with integrity.

• Problem Solving & Decision Making:

  Analyze issues, identify solutions, and act decisively.

• Planning & Execution:

  Organize work efficiently to achieve goals.

• Relationship Building:

  Foster trust-based relationships with customers and colleagues.

• Applied Learning & Business Knowledge:

  Pursue continuous learning to improve performance and align with business objectives.

• Sales Expertise:

  Demonstrate persuasive communication, opportunity analysis, and customer-centric selling approaches.

Qualifications

• Experience:

  3-5 years in Timeshare or Holiday Vacation Sales.

• Education:

  Masters degree or equivalent qualification.