Job
Description
Job Summary: We are seeking a proactive and organized Sales Coordinator with 1–2 years of experience in handling inquiries from online portals, coordinating with the sales team and internal departments to ensure timely responses, material readiness, and dispatches. The ideal candidate should have strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. Key Responsibilities: Receive and manage sales inquiries from various platforms/portals (e.g., IndiaMART, TradeIndia, Justdial, company website). Coordinate with the sales team to prepare and share quotations/offers with customers. Track and follow up on inquiries, quotations, and orders to ensure timely closure and customer satisfaction. Liaise with production, stores, and logistics departments to ensure material readiness and timely dispatch of orders. Maintain and update inquiry, quotation, and order databases in Excel or CRM. Prepare and share sales-related reports, order status updates, and customer feedback summaries. Assist in preparing product documents, catalogs, and follow-up emails for customers. Handle post-sales coordination including order confirmation, invoice sharing, and dispatch documentation. Resolve basic customer issues and escalate complex queries to the concerned department. Required Skills and Qualifications: Bachelor’s degree in Business Administration, Commerce, or any related field. 1–2 years of experience in a Sales Coordination / Back Office Sales / Inside Sales role. Experience handling online B2B portals (e.g., IndiaMART, TradeIndia). Good communication skills in English and Hindi (spoken and written). Proficiency in MS Excel, Word, Email (Outlook/Gmail); knowledge of CRM or ERP is a plus. Strong organizational and follow-up skills. Ability to work independently and with cross-functional teams. Key Competencies: Customer Service Orientation Multitasking and Prioritization Coordination and Follow-ups Time Management Team Collaboration Problem Solving
