Email Support Executive

Job Description

We are seeking a detail-oriented and customer-focused Email Support Executive to handle inbound customer queries and service requests via email. The ideal candidate should have excellent written communication skills, a proactive approach to problem-solving, and the ability to provide accurate and timely responses in a professional tone. Role & responsibilities Respond to customer inquiries via email in a clear, professional, and timely manner. Analyze customer issues and provide accurate, relevant solutions or escalate to appropriate departments when required. Maintain detailed and organized records of customer interactions using CRM or ticketing systems. Follow predefined workflows and standard operating procedures (SOPs) to ensure service quality and consistency. Coordinate with internal teams (tech support, sales, logistics, etc.) to resolve issues and provide updates to customers. Meet daily productivity and quality targets (response time, resolution time, customer satisfaction). Identify recurring issues and suggest process improvements or knowledge base updates. Stay updated with product or service offerings, policy changes, and internal tools. Preferred candidate profile Diploma or Bachelors degree in any discipline (preferred: communications, business, or related fields). 14 years of experience in email or customer support roles.