Posted:1 week ago| Platform: SimplyHired logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities :

  • Respond to customer emails: Handle inbound customer queries and complaints received via email or digital mailbox.
  • Issue resolution: Identify, analyze, and resolve customer issues or escalate to appropriate teams as needed.
  • Information accuracy: Provide clear, accurate information about banking products, services, account details, policies, and procedures.
  • Document interactions: Maintain detailed logs of customer communications, actions taken, and resolutions in the CRM system.
  • Track service requests: Follow up with internal teams and customers to ensure timely closure of support tickets.
  • Email etiquette: Use professional and courteous language in all written correspondence to maintain bank reputation.
  • Customer escalation: Escalate complex or unresolved cases per escalation hierarchy.
  • Service quality: Meet established SLAs (Service Level Agreements) for email response and resolution

Excellent written communication skills in English (must).

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

noida sector 62, noida, uttar pradesh

noida sector 62, noida, uttar pradesh