Sales Consultant

Key Responsibilities

The daily duties revolve around the customer journey and sales process:

• Customer Engagement: Greeting customers promptly and professionally, understanding their vehicle needs, preferences, and budget through active listening and questioning (needs assessment).
• Product Expertise: Maintaining up-to-date, in-depth knowledge of all vehicles in inventory (new and used), including features, technical specifications, pricing, warranties, and competitor models.
• Vehicle Presentation & Demonstration: Conducting professional walk-arounds, effectively explaining the features and benefits of selected vehicles, and organizing and leading informative test drives.
• Sales Process Management: Guiding the customer through the sales cycle, which includes overcoming objections, negotiating sale prices and trade-in values, and collaborating with the Finance and Insurance (F&I) department to arrange financing or lease options.
• Documentation & Closing: Ensuring all sales contracts and required paperwork are accurate, complete, and compliant with regulations, and facilitating the final closing of the deal.
• Follow-up & Retention: Maintaining long-term relationships with customers through post-sale follow-up to ensure satisfaction, encourage repeat business, and generate referrals.
• Lead Management: Managing incoming leads (phone, internet, walk-in) and utilizing Customer Relationship Management (CRM) software to track interactions and manage follow-up activities.
• Delivery: Preparing the sold vehicle for delivery, ensuring the customer understands all operating features, warranty details, and paperwork before they drive off.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Automobile or retail sales: 1 year (Required)

License/Certification:

• Driving Licence (Required)

Location:

• Piplod, Surat, Gujarat (Required)

Work Location: In person