Sales Associate

An Inside Sales Executive is responsible for driving revenue by managing the full sales cycle, from lead generation to closing deals, primarily through phone and email communication. They build relationships with potential and existing clients, understand their needs, and offer solutions while working to meet or exceed sales targets.

Job Responsibilities

• Act as the primary point of contact for Telesales customers, managing sales and post-sales communication.

• Develop and execute a personal sales plan aimed at achieving defined revenue targets.

• Drive revenue growth through effective up-selling and cross-selling strategies.

• Maintain accurate and up-to-date records in the CRM system (e.g., Zoho).

• Collaborate with internal departments to ensure seamless service delivery.

• Prepare and submit daily and weekly performance reports.

• Adhere to company guidelines on pricing, discounting, and profitability.

• Provide service-oriented support to customers regarding sales issues.

• Drive innovation by continuously collecting feedback and evolving the customer journey.

Performance Skills

1. Excellent communication and relationship building skills

2. Strong strategic thinking and planning

3. Solid analytical and data interpretation capabilities

4. High confidence level with a proactive attitude.

5. Strong analytical and organizational skills

Key Competencies

1. People Management: Should have the ability to effectively lead, train, develop, and motivate employees to achieve organizational goals.

2. Resilience: Should display correct behaviors associated with bouncing back from adversity, should be adaptive against dynamic culture of the organization. Additionally, should also display characteristics of someone who keeps oneself first and indulges in self-care at all times.

3. Customer Centricity: Prioritizes the customer's needs and desires in every aspect of a business and provides timely solutions to each problem in a timely manner.

4. Adaptability: Can accept new information regularly and can modify the behaviors to reach the desired outcomes. Additionally, can provide solution according to each changing situation in a timely manner.

Qualifications Required

1. Minimum 1-3 years of progressive experience in Inbound or Outbound Sales in either FMCG, FMCD, Ecommerce, Logistics, Banking or Insurance sector.

2. Strong understanding of end-to-end sales cycle management.

3. Strong communication, conflict resolution, and stakeholder management skills.

4. Analytical mindset with experience in using sales tools and CRM platforms

5. Ability to thrive in a fast-paced and target-driven environment.