Sales Associate

MDecor is the premium furniture and home interiors showroom owned and operated by the renowned Malieakal Group, one of Kollam's most trusted names in retail. MDecor offers a wide range of furniture that combine aesthetic appeal with functionality. The showroom is located in Kollam near Iron Bridge, serving a growing customer base that values both design excellence and lasting craftsmanship.

We are looking for proactive sales executives to join our team. He/she will be responsible for:

1. Customer Engagement & Relationship Building

• Greet every customer warmly as they enter the showroom.
• Understand customer needs, preferences, and budget.
• Offer personalized recommendations on furniture designs, materials, and colors.
• Build long-term relationships for repeat business and referrals.

2. Product Knowledge

• Maintain strong knowledge of all furniture products, including:
• Materials (wood types, upholstery, finishes)
• Dimensions and customization options
• Assembly and care instructions
• Stay updated on new arrivals, trends, and promotions.

3. Sales Conversion & Target Achievement

• Guide customers from inquiry to purchase confidently.
• Achieve individual and showroom sales targets (daily, monthly).
• Suggest add-on products (e.g., cushions, decor items) to increase sales (upselling & cross-selling).

4. Order Processing & Documentation

• Ensure all customer details are correctly recorded for delivery and service.
• Assist with processing payments and financing options when applicable.

5. Coordination for Delivery & After-Sales

• Communicate customer delivery requirements to logistics teams.
• Follow up on order status and ensure timely delivery.
• Address customer service issues (damages, exchanges, complaints) promptly and professionally.

6. Showroom Maintenance

• Ensure showroom cleanliness, product arrangement, and visual merchandising standards.
• Regularly check that display pieces are damage-free and well-presented.

7. Teamwork & Reporting

• Collaborate with fellow sales team members to meet store-wide goals.
• Report daily sales performance and customer feedback to the manager.

8. Upholding MDecor Brand Image

• Maintain proper grooming and professional attire.
• Communicate politely and positively at all times.
• Uphold MDecor’s values of trust, quality, and customer care.

Job Types: Full-time, Permanent

Pay: From ₹12,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• Kollam, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Required)

Experience:

• Sales: 1 year (Required)

Language:

• English (Preferred)

Work Location: In person