Job
Description
I. Customer Interaction & Service: Greeting and Welcoming Customers: Being the first point of contact, whether in person, by phone, text, or email, and creating a positive and welcoming impression. Responding to Inquiries: Providing detailed information about landscaping services (e.g., lawn care, garden design, irrigation systems, hardscaping, tree care, seasonal services). Understanding Customer Needs: Asking questions to identify client requirements, preferences, and budgets for their landscaping projects. Scheduling Appointments: Arranging consultations and site visits for sales representatives or designers. Following Up: Maintaining communication with potential leads and existing clients, guiding them through the sales process. Addressing Concerns: Handling customer requests, complaints, and issues professionally and efficiently, or escalating them to the appropriate person. Maintaining Client Satisfaction: Consistently paying attention to client needs and ensuring a positive experience. II. Sales Support & Administration: Supporting Sales Team: Assisting lead salespersons and designers with administrative tasks to ensure smooth sales operations. Managing Appointments: Organizing and maintaining calendars for sales team members. Organizing Data: Keeping customer information, sales records, and project details accurate and up-to-date in CRM systems or other databases. Preparing Proposals & Estimates: Assisting in creating detailed bid estimates, proposals, and contracts for landscaping projects. Processing Sales Orders: Accurately entering and processing sales transactions. Managing Inventory (if applicable): Assisting with tracking product inventory, especially for plant materials, and coordinating with nursery or supply departments. Generating Reports: Helping to create and analyze sales reports, identifying trends and contributing to sales targets. Filing & Record Keeping: Maintaining organized files for customer contracts, project documents, and other sales-related paperwork. Promoting Products & Services: Assisting in promotional events or showcasing landscaping services. III. Product & Service Knowledge: Accurately Describing Services & Benefits: Being knowledgeable about the features, benefits, and applications of various landscaping services and products offered by the company. Assisting with Product Selection: Guiding customers in selecting appropriate plants, materials, and services. Upselling & Cross-selling: Identifying opportunities to recommend additional relevant products or services. IV. General & Operational Support: Maintaining Office/Showroom Appearance: Keeping sales areas clean, tidy, and visually appealing. Following Company Policies: Adhering to all company policies and procedures. Learning & Development: Staying updated on new landscaping trends, products, and sales techniques. Collaboration: Working effectively with other team members, including designers, project managers, and landscaping crews, to ensure project success. Key Skills for a Landscaping Sales Assistant: Excellent customer service and communication skills (verbal and written) Strong organizational and time management abilities Attention to detail Proficiency in basic office software (Microsoft Office, CRM systems) Ability to learn quickly and adapt to new tools and processes A friendly and professional demeanor Ability to work independently and as part of a team Basic knowledge of landscaping terminology and services (a plus) Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Health insurance Compensation Package: Performance bonus Schedule: Day shift Work Location: In person Speak with the employer +91 8141300087
