Sales And Service Specialist

Job Summary

We are seeking a dynamic and results-driven Sales & Service Executive to join our team. The ideal

candidate will have a passion for sales, a deep understanding of customer needs, and the

ability to build strong relationships. As a Sales & Service Executive, you will be responsible for

generating leads, meeting with potential clients, and closing sales. Establish and maintain high standards of service delivery. Your goal is to drive revenue growth and expand our customer base through effective sales strategies.

Key Responsibilities:

• Client Engagement:

  Identify and reach out to potential students, yoga enthusiasts, and corporate clients through various channels, including workshops, events, online platforms, including cold calling, networking platforms and referrals.

• Needs Assessment

  : Understand the specific needs of clients, whether they are interested in personal yoga sessions, teacher training, or corporate wellness programs, and tailor offerings to meet those needs.

• Sales Presentations

  : Conduct presentations or demo classes to showcase the benefits of the institute’s courses, workshops, and programs, effectively communicating the value of yoga in achieving personal and professional goals.

• Negotiation

  : Negotiate terms and conditions with clients, ensuring mutual satisfaction and closing sales effectively.

• Relationship Management:

  Build and nurture relationships with clients, including regular students, potential corporate partners, and wellness seekers, to ensure repeat business and long-term partnerships.

• Market Research:

  Stay informed about trends in the yoga and wellness industry, including emerging practices and client preferences, to identify new opportunities and tailor sales strategies accordingly.

• Complaint Resolution

  : Address and resolve any complaints or concerns from students or members swiftly and satisfactorily.

• Product Knowledge:

  Maintain comprehensive knowledge of the institute’s yoga programs, teacher training certifications, and wellness services to effectively communicate their benefits to clients.

• Customer Service:

  Provide exceptional service to clients, addressing any inquiries or concerns, and ensuring a positive experience from initial contact through to program completion.

• Service Standards:

  Establish and maintain high standards of service delivery. Regularly review service protocols and make adjustments as needed.

Qualifications:

1. Education: Bachelor's degree in Business, Marketing, or a related field.
2. Experience: Proven experience in sales, preferably in [Industry/Field].

Skills:

1. Strong communication in Hindi & English and interpersonal skills.
2. Excellent negotiation and persuasion abilities.
3. Ability to work independently and as part of a team.
4. Proficiency in Google sheets, Google Forms, Google Docs and CRM software.
5. Goal-oriented with a track record of meeting or exceeding sales targets.

Other Requirements:

• Must have a smart phone with extra sim slot.

Compensation:

• Salary Range: ₹12,000 – ₹15,000 per month (depending on experience and performance).
• Incentives based on enrolments achieved.