Sales and Marketing Manager

Job Description

Telesales Team Management: ● Oversee the telesales team, ensuring they achieve daily, weekly, and monthly loan conversion targets. ● Monitor call quality, sales pitch effectiveness, and customer engagement. ● Provide regular training and coaching to improve sales efficiency. ● Audit telesales calls, provide constructive feedback, and implement corrective measures. ● Address and resolve telecallers' queries and challenges in real-time. ● Ensure leads are efficiently transferred to field sales for loan file processing. Lead Conversion & Sales Optimization: ● Personally handle and call leads to maximize loan disbursement. ● Ensure quick and effective follow-up on generated leads. ● Optimize the file transfer process from telesales to field officers to reduce turnaround time. ● Minimize unnecessary travel by ensuring strategic allocation of field visits. Field Sales Team Coordination & Route Planning: ● Plan and assign daily routes for field executives to ensure maximum productivity. ● Track field sales employees' movements to minimize inefficiencies and prevent idle time. ● Ensure field officers visit genuine prospects, reducing wasted efforts. ● Conduct audits of field officers' work to validate their reports. ● Address and resolve field employees' daily operational queries. Performance Monitoring & Reporting: ● Track and analyze telesales and field sales conversion rates. ● Generate daily, weekly, and monthly reports on team performance and sales progress. ● Identify process bottlenecks and suggest solutions to increase efficiency. ● Ensure seamless coordination between telesales and field teams for faster loan approvals. Required Skills & Qualifications: ● Strong leadership skills with the ability to motivate and drive sales teams. ● Experience in call monitoring, telesales quality audits, and field sales planning. ● Proficiency in CRM tools, lead tracking, and sales analytics. ● Excellent problem-solving skills with the ability to handle daily operational challenges. ● Strong organizational and time-management skills to optimize sales workflow. Preferred Qualifications: ● Ability to analyze data and make data-driven decisions. ● Knowledge of regional areas for better reachability with rural customers. Job Types: Full-time, Permanent Pay: ₹55,000.00 - ₹70,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Quarterly bonus Work Location: In person