Sales Administration Officer

Role Overview: You will be responsible for working in the EUR shift (11:30 PM to 9:30 PM) and handling Commercial Terms and Conditions (CTC) & price management. Your main tasks will involve analyzing and challenging the feasibility of commercial terms, setting up prices in the information system, managing customer requests and claims, ensuring financial transactions traceability, applying and improving work methods, and ensuring internal control compliance. Key Responsibilities: - Analyze and challenge the feasibility of commercial terms and conditions based on business requirements - Verify accuracy and consistency of collected data before entering them in the information system - Set up prices and commercial terms and conditions in the information system - Identify rejections and manage corrections in the information system - Conduct data cleaning to remove old, unused, duplicate, or incorrect data - Capture customers" requests & claims related to commercial terms and conditions and prices - Analyze and provide issue resolution or appropriate answers - Contact, follow up, and close the loop with customers - Perform root cause analysis and implement corrective actions to eliminate reoccurrences - Share recurring problems with relevant internal partners to find solutions - Produce and archive all supporting materials according to the rules in force - Apply legal, fiscal, and internal control rules - Recommend actions and evolutions to improve work methods, internal control compliance, and customer satisfaction - Ensure operations and projects are compliant with Internal Control requirements - Implement internal control requirements for the Sales Administration and Marketing & Sales teams - Define and deploy action plans on time Qualification Required: - Masters/Bachelor degree in Accounting, Finance, or Business Administration - Minimum of 2-3 years of experience in OTC/Order Management, preferably Cash application - Exposure to commercial terms & conditions defining and application - Strong analytical & reporting skills - Good interpersonal and communication skills - Ability to work under pressure and be a self-starter - Proficiency in Microsoft Office applications, primarily Excel - Conflict Management, Problem Solving, Customer Centricity, and people handling - Experience in complex Order Management System (Oracle) & other ERP applications - Skilled in all Microsoft Office applications, specifically for Advanced Microsoft Excel - Knowledge in Power BI/Automation tools is preferable,