Sales Account Manager

• Develop long-term and trusted relationships with key stakeholders at multiple-levels.
• Cultivate a deep sense of confidence and engagement with clients.
• Schedule regular meetings with clients / key accounts to ensure they are satisfied with the offered product and services and made aware of new engagement opportunities.
• Create quarterly plans to prioritize client engagement and awareness initiatives with key accounts and other clients.
• Engage in seeking client feedback to gauge the customer satisfaction levels.
• Drive forward company’s customer satisfaction objective by encouraging / empowering superior customer service and taking initiatives to deepen and strengthen the same.
• Act as a point of contact for complaints and aid quick redressal of challenging situations.
• Help business team up-sell or cross-sell services and products.
• Manage retention and further scaling of AMC Business for all products in line with the targets defined from time to time.
• Prepare and submit quotes to clients, handle negotiations and finalize AMC Subscriptions while ensuring closure of agreements.
• Gain in-depth functional knowledge of the company’s flagship solution to impart trainings and conduct awareness programs for clients.
• Collaborate with internal teams (e.g. Business Team, Client Support Team, Banking Team, Finance Team, Senior Management) to address customers’ needs.
• Generate innovative ideas to support customers, boost brand awareness and achieve retention goals.

Job Types: Full-time, Permanent

Pay: ₹60,000.00 - ₹65,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person