SaaS product implementation Engineer

As a Client Success Engineer, you lead the design and execution of scalable technical solutions during late-stage sales and complex onboarding initiatives. Acting as a trusted technical advisor, you take ownership

of high-impact client projects, mentor team members, and drive process improvements that elevate client success outcomes. In this senior role, you bridge technical discovery with delivery, ensuring long-term value

and satisfaction across strategic accounts.

Responsibilities:

● Lead technical discovery and solution design during late-stage sales engagements for strategic clients

● Develop complex implementation plans and ensure seamless handoffs to delivery and support teams

● Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements

● Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP

● Provide expert-level platform training and consultation to client stakeholders

● Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed

● Mentor and coach junior Client success engineers, supporting knowledge sharing and technical skill development

● Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices

● Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale

● Communicate complex technical concepts clearly to both technical and non-technical stakeholders

● Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution

● Take ownership of high-risk client situations, ensuring proactive intervention and resolution Qualifications:

Minimum Qualifications

● 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients

● Fluent in both written and spoken English

● Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols

● Advanced expertise in REST and SOAP API integrations and troubleshooting

● Strong working knowledge of Excel and HTML

● Demonstrated ability to manage multiple complex client projects simultaneously

● Excellent problem-solving, time management, and prioritization skills

● Strong communication and presentation skills for technical and non-technical audiences

● Proven ability to document processes and create technical enablement materials

● Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities

Preferred Qualifications:

● Bachelor's degree in computer science, Information Technology, or a related field.

● 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients

● Additional language proficiency is a plus

● Experience working with enterprise clients and/or within the e-commerce industry

● Familiarity with remote-based training tools

● Project Management experience or certification (e.g., PMP, Agile)

● Demonstrated success in developing online technical training content

● A proactive, entrepreneurial mindset with the ability to work independently and lead initiatives