RPA- UI Path Managed Services Lead

7 - 12 years

15 - 18 Lacs

Posted:19 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Title:

About Valenta

Valenta is a global business solutions provider specializing in consulting, digital transformation, and managed services. We empower businesses to optimize operations, reduce costs, and achieve sustainable growth through strategic outsourcing and automation.

With a global delivery model and deep industry expertise, we deliver innovative solutions that help organizations scale efficiently.

Our Vision:

About the Role

RPA Managed Services Lead (UiPath)

The ideal candidate will bring a solid UiPath technical background, strong operational discipline, and proven client-facing experience. You will ensure automations run seamlessly, support requests are handled promptly, and performance is continuously optimized to maximize ROI.

Key Responsibilities

  • Daily Operations & Monitoring:

    Oversee daily bot runs, monitor queues, and ensure smooth automation performance.
  • Incident & Ticket Management:

    Handle client support tickets with urgency, ensuring SLA compliance and high client satisfaction.
  • Client Engagement:

    Develop a strong understanding of client processes, acting as a bridge between business stakeholders and technical teams.
  • Bot Optimization:

    Continuously enhance bot efficiency, resource utilization, and license management.
  • Infrastructure Awareness:

    Understand UiPath deployment architecture, including orchestrator, VM allocations, and license governance.
  • Team Leadership:

    Lead and mentor the managed services support team, maintaining high standards of quality and responsiveness.
  • Performance Reporting:

    Deliver regular performance reports and insights to clients, highlighting opportunities for improvement.
  • Continuous Improvement:

    Identify recurring issues, recommend enhancements, and collaborate with solution teams to improve stability and scalability.

Required Qualifications

  • Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field.
  • 7+ years of RPA experience

    , with at least

    3+ years in UiPath-focused support or managed services roles

    .
  • Proven experience in managing RPA support operations, including monitoring, troubleshooting, and optimization.
  • Strong client-facing experience with SLA management and proactive support delivery.

Technical Skills

  • In-depth expertise in UiPath Orchestrator, queues, unattended bots, and scheduling.
  • Strong understanding of UiPath infrastructure (VM allocations, orchestrator architecture, license utilization).
  • Knowledge of exception handling, logging, and best practices for bot stability.
  • Familiarity with SQL, APIs, and third-party integrations (preferred).
  • Hands-on experience in maintaining enterprise-scale RPA environments.

Leadership & Soft Skills

  • Client-focused with a proactive, service-first approach.
  • Strong problem-solving skills and ability to perform under pressure.
  • Excellent communication and relationship management abilities.
  • Experience mentoring and guiding support analysts to achieve high performance.
  • Strong organizational, reporting, and analytical skills with attention to detail.

Why Join Us?

This role is ideal for a UiPath professional who has transitioned into leading bot support and client operations. If you are passionate about automation stability, proactive client support, and performance optimization — this opportunity is for you.

To Apply, Contact Us At:

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Valenta Bpo Solutions logo
Valenta Bpo Solutions

IT Services and IT Consulting

North York Ontario

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