RMEL Senior Product Associate

Delhi, Fluency in Hindi and English

Lead the strategic refinement of our program model across key componentsincluding teacher training, curriculum design, technical integration, and implementation supportby applying systems thinking, user-centered design principles, and an iterative approach to program development.

Role Expectations

• All the below-mentioned tasks would be key to your role. The following requirements are not mentioned in order of priority.

Landscape Analysis & Program Innovation

• Study leading SEL, education, and systems change programs from around the world to draw relevant insights.

• Analyse successful program models, training methods, and implementation strategies that could inform our work.

• Identify best practices and innovations (tech or non-tech) that can be adapted to the Indian public education context.

• Stay updated on trends in education, government-led implementation, and social impact to inform ongoing program refinement.

Program Strategy & Refinement

• Develop and maintain a product roadmap and workflows that align with our mission, user needs, and growth strategy.

• Collaborate with curriculum, training, and implementation teams to identify opportunities for improving the design and delivery of the program.

• Map and analyse the entire program model as a product - identifying friction points, dependencies, and user journeys.

• Work closely with the field team to understand user (teacher/student) experience, identify areas for improvement, and iterate on program design over time.

• Collaborate with program, RMEL, operations, and field teams to define or refine user needs and shape product direction.

Iteration, Experimentation & Decision-Making

• Design structured feedback loops with internal teams and field users (teachers, trainers, govt partners) to gather real-time insights.

• Support pilots, A/B tests, and rapid experiments to test new program elements, delivery methods, or engagement strategies.

• Analyse feedback and data (quantitative + qualitative) to identify patterns, pain points, and areas for improvement.

• Translate findings into actionable changes, working across teams to integrate learnings into the program model.

• Document and share insights from tests and iterations to inform cross-team alignment and strategic decision-making.

• Partner with RMEL and data teams to ensure iteration cycles are grounded in evidence and user outcomes.

Innovation & Technology Integration

• Explore and support context-appropriate tech solutions (e.g., chatbots, WhatsApp, dashboards) to enhance delivery and scale.

• Identify opportunities where technology and AI can be leveraged to enhance program delivery, monitoring, and evaluation.

• Track and study key user behaviors and learning results to improve the product.

• Use data insights to make engagement strategies and product features more effective.

• Stress-test solutions through pilots to assess product-market fit and refine as needed.

• Create user funnels and dashboards to capture insights at all levels from user onboarding to engagement to retention.

• Collaborate with UX/UI designers to ensure the product is accessible, engaging, and optimized for different types of users (e.g., teachers, students etc).

Educational Qualification

• Bachelors or Masters degree in Computer Science, IT, Computer Application, or a related field.

Experience

• Minimum 2 years of experience in product management, WhatsApp integrations, designing WhatsApp based Chatbots, preferably in ed-tech, social impact, or SaaS-based solutions.

• Prior experience working with technology teams, UI/UX designers, and program stakeholders is a strong plus.

• Prior experience working with children or youth is highly preferable.

Characteristics

• Strong ability to define product requirements, develop roadmaps, and execute cross-functional initiatives with a passion for leveraging technology for social good.

• Analytical mindset with experience in data-driven decision-making and impact measurement.

• Meticulous attention to detail, ensuring high-quality execution and product excellence.

• Strong communication skills to align stakeholders and drive product adoption.

• Comfortable using Microsoft Office and Google Suite (Sheets, Docs, Slides, Forms).

• Fluent in English and Hindi (written and spoken); knowledge of Bengali or Gujarati is a plus.

• Strong interest in Social Emotional Learning (SEL), mental health, and psychosocial development.

• A self-starter who acts with urgency and can find effective solutions to complex challenges.

• Detail-oriented, curious, and excited by working with large datasets to derive meaningful insights.

• Comfortable with frequent travel and being on-ground to support Labhya's programs and research.

• Open to experimentation, learning, and collaboration in a fast-moving, purpose-driven environment.

• Deeply committed to integrity, transparency, and trust in both process and relationships.

If you're someone who's driven by purpose, excited to build, and energised by ambiguity in service of children's well-being, we'd love to hear from you. We care more about your drive, alignment, and willingness to build in the grey than ticking every box.