Job
Description
As a Trainer in the Operations & Strategy team at StayVista, your role is pivotal in enhancing service standards and operational efficiency. You will be responsible for designing and delivering structured training programs for on-ground teams, particularly focusing on housekeeping and guest service functions. Your primary goal will be to ensure that every staff member is well-equipped to provide exceptional guest experiences that align with our brand promise. To excel in this role, you should have at least 2 years of experience in training, learning and development, or operations within the hospitality or service sector. A hands-on understanding of housekeeping protocols, villa operations, and guest service excellence, preferably in a luxury or premium setting, is crucial for success. You will be expected to create and deliver engaging onboarding and refresher training modules using various formats such as classroom sessions, on-the-job training, and digital platforms. Collaboration with Villa Managers, Stay Experience Managers, and Cluster Heads will be essential to identify skill gaps and implement targeted learning plans. Conducting operational audits and training evaluations to ensure adherence to SOPs and high-quality service standards will be part of your regular responsibilities. Monitoring training impact through staff performance, guest feedback, and periodic assessments will also be crucial. Proficiency in MS Office is required, and exposure to Learning Management Systems (LMS) or e-learning tools would be advantageous. You should possess excellent communication and facilitation skills to motivate and influence diverse teams effectively. Being highly organized, detail-oriented, and capable of managing multiple training schedules without disrupting operations is key. A Bachelor's degree in Hospitality Management, Learning & Development, or a related field is preferred. In this role, you will drive key metrics such as Guest Feedback Score (Squad & New properties), CT App Adoption for various functionalities, and contribute to the overall success of the team. Your ability to embody StayVista's core values - Curious, User-Centric, Resourceful, Aspire, Trust, and Enjoy - will be crucial in shaping a positive work environment and achieving operational excellence. Overall, your role as a Trainer at StayVista offers an opportunity to contribute to the growth of the organization while developing your skills and fostering a culture of continuous improvement and exceptional service delivery.,
