Returns and Customer Service Analyst

Role Overview: You will be joining our team as an Associate, Returns and Customer Service, where your main responsibility will be managing Return Material Authorization (RMA) requests to vendors, tracking returns, and ensuring timely credit processing. Your role will involve acting as a key liaison between internal departments and vendors to streamline credit and returns processes while supporting our sales, billing, and finance teams. Key Responsibilities: - Initiate and Process RMAs: Accurately create RMA requests based on sales team submissions, ensuring completeness and compliance with vendor return policies. - Vendor Communication & RMA Submission: Serve as the primary contact for submitting and managing RMA requests with vendors, maintaining professional communication for timely approvals. - Customer Coordination: Notify customers of RMA approvals promptly, provide clear return instructions, and follow up for timely equipment return. - Return Tracking & Credit Reconciliation: Monitor returned equipment status, confirm receipt, and validate credit issuance. - Credit Memo Management: Obtain and verify credit memos from vendors, ensure accurate entry into internal systems for reconciliation. - Discrepancy Resolution: Research and resolve issues related to duplicate shipments or billings, collaborate with Billing team for efficient corrections. - Mailbox Management: Proactively handle shared department mailboxes, assign incoming communications for timely resolution. - Data Entry & Documentation: Download credit memos, create internal RMA records, and maintain thorough documentation for audit purposes. - Process Improvement: Identify inefficiencies, suggest enhancements, and participate in process improvement initiatives. Qualifications: - Bachelor's degree in Business, Finance, Accounting, or related field or equivalent experience. - Prior experience in Sales Support, Accounts Receivable, or Billing is required. - Strong analytical, critical thinking, and problem-solving skills. - Intermediate proficiency in Microsoft Outlook, Excel, and Word. - Familiarity with ERP systems and financial software; experience with Great Plains, Alteryx, and QlikView is a plus. - Excellent communication and interpersonal skills; team-oriented. - Strong attention to detail and organizational skills; able to manage multiple priorities. - Ability to work independently and escalate issues appropriately.,