Associate, Service Operations - Analyst

THE ROLE: Associate, Service Operations Othain Group is a global IT and BP Solutions and Services Company The Group s main focus is in the business process and technology management space, offering a broad portfolio of industry-specific services. With deep process knowledge and insights, with focused IT capabilities, targeted analytics and pragmatic reengineering the company delivers a comprehensive client solution. Othain group believes in delivering extra ordinary customer care and solutions to customers and clients. Each contact with the customer is seen as an opportunity to enhance relationship and create value for the customer. Associate, Service Operations Job Location: Hyderabad (Work from office) Work hours: 5:30 PM to 2:30 AM IST ( US working hours) Job Summary: We are seeking a highly organized, detail-oriented Service Operations Associate to manage the processing of professional service vendor invoices. The ideal candidate will have intermediate Excel skills, prior accounting experience, and a proactive approach to resolving vendor invoice issues. This role requires excellent communication skills to collaborate with vendors, internal teams, and escalate unresolved issues as needed. Job Responsibilities: Process professional service vendor invoices within 24 hours of receipt. Review invoices for accuracy, appropriate approvals, and compliance with company policies. Collaborate with vendors to resolve discrepancies, rejections, or missing information. Follow up diligently on rejected or disputed invoices to ensure timely resolution. Work closely with the Accounts Payable team to facilitate payments and resolve rejected invoices. Escalate unresolved issues to management in a timely manner. Maintain accurate and organized records of invoice processing and communications. Utilize intermediate Excel skills to track, reconcile, and report on invoice data. Support periodic audits by providing requested invoice documentation. Education and Experience: Bachelor s degree or equivalent experience and/or military experience. 2+ years of accounting, finance, professional services or related experience. Strong attention to detail and organizational skills. Ability to manage multiple tasks and prioritize effectively under deadlines. Intermediate proficiency in Microsoft Excel (e.g., VLOOKUP, pivot tables, basic formulas). Experience working with accounting software, PSA and ERP systems preferred. Strong verbal and written communication skills. Problem-solving mindset and ability to independently drive issue resolution.