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Role Summary

The Order Management Specialist role is to provide assistance in the consolidation of existing order creation, PO processing, and reconciliation functions across Microsoft Volume licensing, Partner Business (Hosting), and SoftwareOne offerings. Along with the creation of the purchase order and contracts in Navision for services sold by SoftwareOne, the associate will be responsible for the validation of Sales Orders and invoicing the customer. He or She also needs to find the Purchase Order in the system for the invoice received from MS and complete Receive/Ship so that finance can proceed with the Invoice.
He or She will work in a team that is involved in a wide variety of tasks that will help grow the business and focus on efficiency, accuracy, and speed of Order processing and Invoicing.

Roles & Responsibilities

• Collaborate with sales and finance departments to ensure seamless order processing.
• Order creating and submission through the Microsoft Order tools.
• Following up on open orders, and reconciliations of license reservations.
• Monitor order status and communicate with customers regarding order updates and delays
• Responsible for achieving SLA and quality as defined by process
• Accurately enter customer orders into the system
• Verify order details for accuracy and completeness
• Manage order modifications and cancellations as needed
• Prepare regular reports on order status, invoicing, and revenue
• Analyse order and invoicing data to identify trends and opportunities for improvement
• Resolve any issues or discrepancies related to orders promptly and professionally

Job Requirements

Knowledge, Skills, and Abilities Required

• Basic knowledge of MS Office
• Strong analytical and problem-solving skills
• Highly motivated and result oriented
• Strong communications skills
• Strong structural work methods, multitasking, and time management skills
• Self-driven independent work ethics that drive internal and external accountability
• Strong attention to detail and accuracy

Education Qualifications and Work Experience:

mandatory career break of minimum 6 months

Company description

SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy, and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 9,200 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in ninety countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at www.SoftwareOne.com