Retail Trainer

Role Summary

As a Retail Sales Trainer at Specsmakers, you will be responsible for developing, delivering, and evaluating sales training programs aimed at improving the skills and performance of our front-end retail staff. Your goal is to drive store performance by enhancing customer service standards and sales effectiveness.

Key Responsibilities

• Design and deliver induction and refresher training programs for new and existing retail staff.
• Conduct in-store coaching and on-the-floor training to ensure real-time performance improvement.
• Develop training content, manuals, and e-learning modules aligned with sales and customer experience goals.
• Monitor training effectiveness through post-training evaluations, mystery audits, and store performance metrics.
• Collaborate with Operations and HR teams to identify skill gaps and training needs.
• Ensure consistent delivery of brand and product knowledge to all store employees.
• Promote a customer-first attitude and train teams on up selling, cross-selling, and objection handling techniques.

Key Requirements

• Graduate in any discipline; MBA/PG in Retail Management or related field is a plus.
• 3 - 6 years of experience in retail sales training, preferably in the optical, fashion, or FMCG sectors.
• Excellent communication, presentation, and facilitation skills.
• Strong interpersonal and coaching abilities.
• Willingness to travel extensively for in-store training across regions.
• Proficiency in MS Office; experience with Learning Management Systems (LMS) is an added advantage.