Retail Sales Executive

The Senior Watch Retail Sales Officer is responsible for driving sales, delivering exceptional customer service, and maintaining the brand’s luxury standards in a retail environment. This role focuses on high-end timepieces and requires deep product knowledge, refined client relationship skills, and the ability to meet and exceed individual and store sales targets. Key Responsibilities: Sales & Customer Service Achieve and surpass monthly and annual sales targets for luxury watch brands. Provide personalized client experiences, demonstrating expertise in horology, brand history, and product features. Cultivate and maintain long-term relationships with clients, collectors, and VIP customers. Handle after-sales service inquiries with professionalism and efficiency. Product & Brand Expertise Maintain up-to-date knowledge of all watch models, movements, materials, and pricing. Educate clients on brand values, craftsmanship, and heritage. Support product launches and promotional events within the boutique. Store Operations Ensure proper product presentation, stock management, and visual merchandising in line with brand guidelines. Assist with inventory checks, replenishment, and product transfers. Adhere to all operational procedures, cash handling, and security protocols. Leadership & Mentorship Support junior sales staff with training and on-floor guidance. Contribute to team motivation and performance improvement initiatives. Provide feedback to management on client trends and opportunities for growth. Qualifications: Minimum 2+ years of retail sales experience in luxury watches or fine jewelry. Proven track record of meeting and exceeding sales targets. Excellent communication, negotiation, and interpersonal skills. Strong understanding of luxury clientele and brand positioning. Professional appearance and refined etiquette. Fluency in English and Kannada. Passion for horology and luxury retail. Key Competencies: Customer Relationship Management Product Knowledge & Expertise Upselling and Cross-Selling Techniques Attention to Detail Team Leadership Problem Solving and Adaptability