Retail Outlet Manager

Position Overview

The Outlet Manager is responsible for the overall management, performance, and operational excellence of the Cake World outlet. This role ensures smooth day-to-day operations, sales growth, staff performance, customer satisfaction, and strict adherence to company standards.

Key Responsibilities1. Sales & Business Performance

• Achieve daily, weekly, and monthly sales targets.
• Monitor product availability, fast-moving items, and introduce upselling techniques.
• Implement promotions, new product launches, and festive campaigns at the outlet.
• Analyse sales reports and identify improvement areas.

2. Customer Service Excellence

• Ensure high standards of customer service and create a pleasant shopping experience.
• Handle customer complaints promptly and professionally.
• Maintain zero pending complaints through continuous follow-up and service recovery.

3. Team Management

• Schedule, supervise, and guide outlet staff.
• Maintain staff grooming standards, punctuality, and discipline.
• Provide on-the-job training for sales, product knowledge, hygiene, customer service, and SOPs.
• Encourage team motivation and maintain a positive working atmosphere.

4. Operational Management

• Oversee daily shop operations including storefront cleanliness, display arrangements, and product presentation.
• Ensure strict implementation of SOPs (Sales, Inventory, Hygiene, Cash Handling, Order Taking, etc.).
• Manage opening and closing duties (SOD/POD).
• Ensure accurate KOT/Billing process.

5. Inventory & Stock Management

• Maintain correct stock levels and ensure no overstocking or stock shortage.
• Monitor daily wastage and take preventive actions.
• Check expiry dates, FIFO practice, and ensure quality/quantity accuracy.
• Coordinate with warehouse for timely product replenishment.

6. Cash & Finance Control

• Handle daily cash reconciliation, POS settlement, and maintain zero discrepancies.
• Submit daily sales reports and financial documents on time.
• Ensure stock and cash audit readiness at all times.

7. Hygiene & Food Safety

• Maintain 100% hygiene and cleanliness in the outlet.
• Ensure staff follow personal hygiene standards and safety protocols.
• Comply with FSSAI guidelines and food handling procedures.

8. Compliance & Documentation

• Maintain all required registers, documents, training sheets, complaint logs, SOD/POD, and quality checklists.
• Ensure company policies, rules, and HR guidelines are strictly followed.

Required Skills & Qualifications

• Minimum 2–3 years of experience in retail / F&B / bakery outlet management.
• Strong leadership and team-handling skills.
• Good communication and customer service skills.
• Basic computer knowledge (POS, Excel, email).
• Ability to work under pressure and manage peak hours.
• Problem-solving and decision-making abilities.

Key Performance Indicators (KPIs)

• Daily Sales Achievement
• Walk-In Growth
• New Product Sales %
• Zero Pending Customer Complaints
• Staff Grooming & Punctuality
• Wastage Control %
• Stock Accuracy
• Zero Cash/Inventory Discrepancy

Working Conditions

• Flexible to work shifts, weekends, and festival seasons.
• Ability to manage long standing hours in a retail environment.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person