Retail Outlet Manager

Role Overview: You are a dynamic and results-driven Store Manager responsible for overseeing the daily operations of a retail store in the FMCG sector. Your main focus will be on sales growth, customer satisfaction, and operational efficiency. As the Store Manager, you will lead a team, drive sales targets, manage inventory, and ensure exceptional service standards. Key Responsibilities: - Oversee the daily operations of the store to ensure smooth and efficient functioning. - Implement store policies, procedures, and best practices for excellent customer service. - Ensure compliance with safety and regulatory requirements. - Monitor store cleanliness, visual merchandising, and stock replenishment. - Lead, motivate, and manage a team of sales associates, cashiers, and other staff. - Conduct training, development, and performance management for exceptional service and meeting targets. - Assign tasks, schedule shifts, and maintain optimal staffing levels. - Develop strategies to meet or exceed sales targets and Key Performance Indicators (KPIs). - Analyze customer buying trends, product performance, and market conditions for maximizing sales. - Oversee inventory management, stock ordering, and rotation to minimize stockouts. - Maintain accurate inventory records and conduct regular stock audits. - Ensure high standards of customer service are consistently delivered. - Handle customer complaints, feedback, and drive loyalty programs. - Control store expenses, prepare sales reports, budgets, and forecasts. - Monitor cash handling, loss prevention, and store security. Qualifications Required: - Previous experience in managing a retail environment. - Strong focus on sales growth, customer satisfaction, and operational efficiency. - Leadership skills to motivate and lead a team effectively. - Ability to develop and execute strategies to achieve sales targets. - Proficiency in inventory management and stock control. - Excellent customer service and communication skills. - Financial acumen to manage store expenses and analyze financial reports. Note: Ensure compliance with company policies and procedures in all aspects of store operations. Job types include Full-time, Permanent. Provident Fund benefits are provided, and work location is in person.,