Retail Operation Manager

As a Sales Operations Manager, your primary responsibility will be to develop detailed action plans and strategic tactics to achieve budgeted sales targets, ensuring thorough planning and effective execution to meet financial goals. You will conduct comprehensive analysis to identify key parameters for monitoring competitors" activities, build and maintain databases through networking efforts, and regularly update competitive indices to inform strategic decision-making. You will implement meticulous process mapping to streamline stock movement from receiving areas to sales floors, adhering strictly to established procedures. Additionally, you will plan and conduct regular stock-takes to maintain accurate inventory levels and optimize product displays to enhance stock turnover. Leading initiatives to deliver exceptional customer experiences will be a crucial aspect of your role. This includes ensuring access to value-added services like gift-wrapping and exchanges, as well as establishing systematic processes to address and resolve customer feedback and complaints promptly, focusing on enhancing overall customer satisfaction. Anticipating shifts in customer traffic patterns and directing supervisors in scheduling Customer Care Associates (CCAs) to ensure optimal floor coverage and operational efficiency during peak hours will also be part of your responsibilities. You will apply your deep understanding of Visual Merchandising principles and customer behavior to translate strategic VM plans into localized strategies aligned with market dynamics and product availability. Communicating these plans effectively to supervisors for consistent execution across store floors will be essential. Developing comprehensive display plans based on retail merchandising principles, emphasizing efficient use of allocated space, and ensuring alignment with brand standards and strategic goals will also fall under your purview. Utilizing advanced analytical techniques to interpret data, identify operational challenges, and formulate actionable solutions will be a key aspect of your role. This will involve managing the generation of regular reports, ensuring compliance with organizational standards, and adhering to timely reporting schedules. Finally, you will be responsible for identifying high-risk products and implementing strategies to minimize theft and loss, thereby enhancing store security measures effectively. Qualifications and Education Requirements: - Graduate / MBA Preferred Competencies: - Strategic Planning - Analytical Thinking - Problem Solving - Team Leadership - Customer Focus - Communication Skills Preferred Industry: - Retail, Hospitality, FMCG,